Christine Ross
Eastham,Wirral
Summary
Reliable Support worker with 9 years of experience working with learning and physical disabilities. I'm driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic and well-versed in strong communication and organisation skills. Seeks solutions to problems and not afraid of new challenges. Adept at multi-tasking, leading group sessions and managing projects.
Overview
43
43
years of professional experience
5
5
years of post-secondary education
Work history
Support Worker
Shared Lives Wirral Council
Birkenhead, Wirral
2025.12 - Current
- Provided transportation for medical appointments, ensuring timely arrival.
- Encouraged social integration by facilitating community involvement opportunities.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Prepared nutritious meals that met special dietary needs of clients.
- Helped achieve patient independence through guided tasks and activities.
- Assisted in maintaining a clean environment for improved client health.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Support Worker
Arrowe Hall Regard Partnership
Birkenhead, Wirral
2025.04 - 2026.12
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Provided transportation for medical appointments, ensuring timely arrival.
- Assured safety measures were met to prevent falls or accidents.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Participated in regular team meetings, enhancing quality of care provided.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Prepared nutritious meals that met special dietary needs of clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Provided companionship during outings contributing to an active social life for clients.
- Assisted in maintaining a clean environment for improved client health.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Assisted service users to obtain and access community resources.
Support worker
Shared Lives
Caerphilly
2024.02 - 2024.12
- Assisted in maintaining a clean environment for improved client health.
- Assured safety measures were met to prevent falls or accidents.
- Participated in regular team meetings, enhancing quality of care provided.
Support worker
Flexible Options Ltd
Newport , South Wales
2017.05 - 2024.12
- Helped promote independence for service users through guided tasks and activities.
- Encouraged social integration by facilitating community involvement opportunities.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Actively listened to service users' concerns, thus creating a comforting environment.
- Promoted physical activity through assistance with exercises, improving the overall health condition of the service user.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Led group activity programmes to support independence and encourage community inclusion.
- Assisted service users to obtain and access community resources.
- Facilitated peer support within the work community.
Café owner
Self employed
Newport, South Wales
2014.03 - 2017.03
- Improved customer satisfaction by ensuring prompt and high-quality service.
- Developed cafe menu for increased variety and customer engagement.
- Managed staff rota, ensured smooth operations during peak hours.
- Maintained inventory for uninterrupted supply of ingredients and food items.
- Trained new employees in cafe operations, resulted in improved service quality.
- Resolved customer complaints, enhanced overall customer experience at the cafe.
- Remedied employee and customer conflicts using excellent decision-making and problem-solving abilities.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Ensured cleanliness and hygiene with regular inspections and maintenance.
- Maintained and managed accurate financial records.
Production team leader
Panasonic
Newport, South Wales
1989.11 - 1992.07
- Enhanced productivity by effectively delegating tasks.
- Trained new team members, promoting a cohesive work environment.
- Encouraged open communication, boosting team morale and motivation.
- Troubleshot technical issues promptly for minimal downtime.
- Met demanding production schedules through targeted labour and resource planning.
Production worker
Inmos wafer fab
Newport, South Wales
1984.01 - 1989.11
- Ensured product quality by adhering to company standards and regulations.
- Maintained safe work environment by following safety procedures.
- Worked on assembly line, producing high-quality goods.
- Followed detailed assembly instructions, resulting in precise manufacturing outcomes.
- Contributed to team efforts, leading to improved overall production rates.
Education
GCSEs -
Newport High School
Newport 1977.09 - 1982.06
Business Education Council -
Nash College
Newport 1982.09 - 1983.06
QCF level 2 in health and social care -
Completed February 2023
Emergency First Aid -
The Training Co
Wirral 2026.01 -
Food Hygiene and Safety for Catering -
High Speed Training
online 2026.05 -
Skills
- Person-Centred care
- Safeguarding knowledge
- First aid certified
- Risk assessment competence
- Mental health support
- Dementia care expertise
- Health and safety regulations
- Activities planning
- Transport arranging
- Special needs experience
- Social care
- Autism Spectrum Disorder support
- Learning disabilities support
- Safeguarding policies
- Safeguarding protocols
- Behavioural strategies
- Clean driving licence
Personal Statement
Between1992 and 2014 Ihad the advantage of being able to stay home and raise my 2 daughters. Seeing their development through school and later university. During this time I dabbled in many hobbies and day classes to stay social. I'm a keen reader and love walking so my intention is to get a dog in the near future. My oldest daughter relocated to Eastham 5 years ago and has long term health issues. Due to these circumstances I made the decision to also relocate. I am looking forward to making new friends and starting a new adventure.
Timeline
Food Hygiene and Safety for Catering -
High Speed Training
2026.05 -
Emergency First Aid -
The Training Co
2026.01 -
Support Worker
Shared Lives Wirral Council
2025.12 - Current
Support Worker
Arrowe Hall Regard Partnership
2025.04 - 2026.12
Support worker
Shared Lives
2024.02 - 2024.12
Support worker
Flexible Options Ltd
2017.05 - 2024.12
Café owner
Self employed
2014.03 - 2017.03
Production team leader
Panasonic
1989.11 - 1992.07
Production worker
Inmos wafer fab
1984.01 - 1989.11
Business Education Council -
Nash College
1982.09 - 1983.06
GCSEs -
Newport High School
1977.09 - 1982.06
QCF level 2 in health and social care -
Completed February 2023