Shayne Medland
Torquay,Select a state
Summary
In summary, I am a valuable asset to any cafe/restaurant/pub as have showed great skill in voluntary work offered to me by my college and was able to perform well with other workers. I am knowledgeable in food and workplace hygiene and able to keep up with quality standards.
I am an organized, independent worker with strong time management skills as well as detail-orientated and able to learn new tasks quickly and effectively.
Furthermore I am a multi-talented waiter knowledgeable about food safety operations, best practices and compliance requirements and I am able to easily work with small groups and large parties alike. I am also quick to learn about hands on activities and won't need much reminding on how to do certain things once I have gone through the process two to three times.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Front of house waiter
South Devon College
Paignton, Torbay
2023.11 - 2024.06
- Ensured customer satisfaction by delivering excellent service.
- Prepared bills accurately at the end of meals, avoiding any discrepancies or disputes with customers.
- Set up table settings efficiently prior to service resulting in smooth start of shift.
- Delivered meals and beverages promptly to maintain restaurant efficiency.
- Enhanced dining atmosphere with friendly and attentive customer service.
- Assisted in setting up special events, resulting in successful functions.
- Coordinated with kitchen and bar staff for seamless order delivery.
- Cleared tables rapidly upon guest departure, readying them for next set of diners.
- Communicated dietary requirements to kitchen staff, avoiding potential allergic reactions.
- Checked tables regularly for customer satisfaction throughout meals.
- Met special request by customers for a personalised dining experience.
- Managed reservations for optimal seating arrangement.
- Maintained cleanliness of dining area to uphold high standards of hygiene.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Practiced healthy and safety measures to comply with regulations.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Managed timing standards in food deliveries to minimise delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Polished glasses and cutlery to pristine standards.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Verified completed orders and served guests at tables.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Kept tables clear of used crockery, glassware and cutlery.
- Able to serve up to 5 different tables at one time
Education
NVQ Level 2 - Professional food and beverage service
South Devon College
Paignton 2023.09 - 2024.07
NVQ Level 2 - Culinary Skills
South Devon College
Paignton 2023.09 - 2024.07
Skills
- Patience and composure
- Dining etiquette knowledge
- Restaurant software usage
- Food safety regulations
- Tableware maintenance
- Clearing tables efficiently
- Knowledge of dietary restrictions
- Informal dining expertise
- Resilient under pressure
- Drink tray carrying
- Non-Alcoholic beverage serving
- Health and Safety Compliance
- Cash handling
- Order processing
- Tea and coffee making
- Allergen awareness
- Table clearing and cleaning
- Glass polishing
- Basic accounting
- Food prep
- Welcoming customers
- Reservation coordination
- Food transporting
- Payment Processing
Certification
Certificate Of Unit Credit Towards Level 2 Certificate in Culinary Skills
Certificate Of Unit Credit Towards Level 2 Certificate in Professional Food and Beverage Service Skills
Affiliations
- Baking
- Cooking
- Music
- Gardening
- Guitar Playing
Timeline
Front of house waiter
South Devon College
2023.11 - 2024.06
NVQ Level 2 - Professional food and beverage service
South Devon College
2023.09 - 2024.07
NVQ Level 2 - Culinary Skills
South Devon College
2023.09 - 2024.07