Shay Blair
Newry
Summary
Dedicated professional with a strong background in customer service excellence and team collaboration. Proven expertise in inventory management, health and safety compliance, and time management. Adept at problem solving, conflict resolution, and proactive initiative. Highly adaptable with exceptional multi-tasking abilities. Committed to leveraging skills to achieve organisational goals and drive continuous improvement over 3 years work of retail work experience.
Overview
3
3
years of professional experience
Work history
Customer assistant
B&M Retail
Newry, Co. Down
11.2021 - 05.2025
- Delivered exceptional customer service, fostering repeat business success.
- Collaborated efficiently with team members to maintain smooth store operations.
- Effectively managed high-pressure situations, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Ensured health and safety regulations complied within work premises at all times.
- Stocked shelves regularly for easy access to products by customers.
Education
NVQ Level 2 - Essential Skills - Reading and Writing
People 1st
NVQ Level 2 - Essential Skills - Speaking and Listening
People 1st
Newry, Newry Mourne and DownNVQ Level 1 - Maths
People 1st
Newry, Newry Mourne and DownNVQ Level 2 - Install and Configure ICT Equipment and Operating Systems
People 1st
Newry, Newry Mourne and DownNVQ Level 2 - Maintain Equipment and Systems (OL)
People 1st
Newry, Newry Mourne and DownNVQ Level 2 - Website Development
Southern Regional College
ArmaghNVQ Level 2 - Sound Production
Southern Regional College
ArmaghNVQ Level 2 - Digital Imaging
Southern Regional College
ArmaghNVQ Level 1 - Graphics Design
Southern Regional College
ArmaghNVQ Level 2 - Award in ICT Systems and Principles
People 1st
Newry, Newry Mourne and DownSkills
- Customer service excellence
- Team collaboration
- Inventory management
- Health and safety compliance
- Time management
- Adaptability
- Problem solving
- Conflict resolution
- Proactive initiative
- Multi-tasking
Affiliations
- I enjoy editing, using software that varies from Premiere pro, Sony Vegas to CapCut.
- I find building Computers or being handy with tech to be very fun and exciting to me.
Timeline
Customer assistant
B&M Retail
11.2021 - 05.2025
NVQ Level 2 - Essential Skills - Reading and Writing
People 1st
NVQ Level 2 - Essential Skills - Speaking and Listening
People 1st
NVQ Level 1 - Maths
People 1st
NVQ Level 2 - Install and Configure ICT Equipment and Operating Systems
People 1st
NVQ Level 2 - Maintain Equipment and Systems (OL)
People 1st
NVQ Level 2 - Website Development
Southern Regional College
NVQ Level 2 - Sound Production
Southern Regional College
NVQ Level 2 - Digital Imaging
Southern Regional College
NVQ Level 1 - Graphics Design
Southern Regional College
NVQ Level 2 - Award in ICT Systems and Principles
People 1st
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