TUSHAR LIMADA
London
Summary
Experienced and results-oriented Logistics and Operations Professional with over 5 years in fast-paced e-commerce and retail environments. Successfully led a team of 50+ delivery personnel, ensuring timely dispatches, efficient route planning, and high on-time delivery rates. Proficient in handling return shipments, resolving last-mile delivery challenges, and maintaining accurate records through ERP and POS systems. Known for identifying and reporting critical software issues and system breakdowns, facilitating smooth communication between ground operations and tech support teams. Strong background in cash handling, shipment coordination, and performance reporting. A hands-on leader who thrives in high-pressure logistics hubs, driving operational excellence, team productivity, and customer satisfaction.
Overview
7
7
years of professional experience
4031
4031
years of post-secondary education
Work history
Store Colleague
Tesco Superstore
Amersham, UK
08.2023 - 06.2025
- Boosted sales with effective merchandising techniques and promotional displays.
- Managed till operation, ensuring accuracy in all financial transactions.
- Provided excellent customer service by addressing queries and resolving complaints swiftly.
- Handled high-pressure situations efficiently during holiday seasons ensuring smooth operations throughout day.
- Collaborated effectively with team members to meet store targets.
Store Assistant
Poundland
Edgware, UK
09.2023 - 04.2025
- Directed customers towards desired merchandise successfully reducing search time.
- Maintained store cleanliness for appealing shopping environment.
- Coordinated with team members for smooth store operation.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Arranged displays attractively, driving impulse purchases.
- Handled complaints efficiently, ensuring customer satisfaction.
- Received deliveries timely, ensuring rapid shelf restocking.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Updated product labelling and pricing to reflect discounts and offers.
Team leader
INSTAKART SERVICE PVT LTD
Gandhidham, India
07.2018 - 01.2021
- Worked as a Team Leader overseeing finance and operations for a high-volume last-mile delivery hub, ensuring daily execution of dispatches, returns, staffing, and process compliance.
- Managed 3,500–4,000 shipments per day , scaling up to 6,000+ shipments during peak festival seasons , while ensuring on-time performance and minimal operational disruptions.
- Consistently exceeded delivery conversion targets , achieving 90%+ success rates during peak periods , surpassing standard 80% benchmark through optimized routing and team performance.
- Conducted detailed root cause analysis of failed or rejected deliveries and implemented process improvements that significantly boosted delivery success rates and reduced complaints.
- Supervised daily Cash on Delivery (COD) transactions handling ₹10–15 lakhs/day , increasing to ₹50–60 lakhs during major sale events , with zero cash shortages and full reconciliation accuracy.
- Coordinated timely bank deposits , tracked COD settlements, and maintained accurate daily financial records , supporting finance audits and compliance requirements.
- Participated in internal audits across multiple hubs , ensuring adherence to operational and financial standards and contributing to inter-hub performance consistency.
- Produced and submitted daily End-of-Day (EOD) reports , ensuring data integrity and accuracy of operational and financial metrics.
- Streamlined warehouse operations , improving space utilization, inventory flow, and dispatch efficiency.
- Collaborated with cross-functional teams including warehouse staff, tech support, and finance to uphold service quality , reduce reverse logistics by 12%, and drive continuous improvement.
- Played a key role in driving performance improvements and standardizing operational processes across multiple locations, directly contributing to regional efficiency gains.
- Expert in prioritizing and managing shipments with Customer Promise Date (CPD) to ensure same-day delivery.
Education
Diploma - Ms office and tally erp
NICT COMPUTER INSTITUTE
BhujBachelor of commerce - COMMERCE
KSKVKU
BHUJ06.2016
Skills
- Shipment verification
- Retail operations
- Store management
- Data visualisation
- Entry of daily expenses
- Cost accounting
- Cash flow management
- Delivery Operations Management
- Last-Mile Logistics
- Cash on Delivery (COD) Handling
- Financial Reconciliation
- Bank Deposit Coordination
- Delivery Failure Analysis
- Audit Preparation & Compliance
- Multi-Hub Operations Support
- Process Improvement
- Cross-functional Collaboration
- KPI Tracking and Reporting
- Problem Solving
- Customer Satisfaction Improvement
- Time Management
- EOD reports
Languages
English
Intermediate
B1
Hindi
Upper intermediate
B2
Timeline
Store Assistant
Poundland
09.2023 - 04.2025
Store Colleague
Tesco Superstore
08.2023 - 06.2025
Team leader
INSTAKART SERVICE PVT LTD
07.2018 - 01.2021
Diploma - Ms office and tally erp
NICT COMPUTER INSTITUTE
Bachelor of commerce - COMMERCE
KSKVKU
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