MANISH MADHU
Poole
Summary
Dedicated product support analyst highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach. Dedicated team player, proactive and hands-on in task completion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Colleague
Tesco
Bournemouth, United Kingdom
04.2024 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Maintained up-to-date knowledge of products and trends, advising customers effectively.
- Trained new team members, ensuring they were well-prepared for their roles.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
PRODUCT SUPPORT ENGINEER
ipsr solutions limited
Kottayam, Kerala
08.2019 - 01.2024
- Championed a support-driven culture within the organization, emphasizing the importance of excellent customer service to overall business success.
- Escalated complex problems such as ERP, Accreditation, AI, and LMS issues to management for resolution.
- Assisted in the creation of knowledge base articles and FAQs, making it easier for customers to find answers independently while reducing ticket volume for the support team.
- Monitored calls and communication of ipsr team to provide constructive feedback and guidance, resulting in improved support experiences.
- Produced engineering change orders, component requests and test procedures to support product redesign activity.
- Mentored team on best practices in technical problem-solving and customer service excellence.
- Established strong relationships with key clients, becoming a trusted advisor on their technology needs and challenges.
- Implemented process improvements that led to reduced response times for customer inquiries without sacrificing quality of service.
- Provided remote support for global customers, navigating time zone differences to ensure prompt assistance when needed.
- Partnered with engineering teams to test and validate new product releases, ensuring smooth deployment and minimal disruption for customers.
- Developed comprehensive training materials to educate users on product features and functionalities, resulting in higher adoption rates.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Recommended software solutions, built custom software proposals and developed presentations.
ADMINISTRATION CLERK
Amazon seller central
Kottayam, Kerala
09.2022 - 08.2023
- Conducted market research on products and brands to optimism assortment
- Amended product listings, managing photo edits, webpages and pricing info
- Drafted and generated weekly, monthly sales report to track volume of items sold, customer purchases, establishing successful outcomes
- Maintained material inventories to achieve production schedules
- Kept detailed records of incoming and outgoing stock for diligent supply management
- Entered data and generated reports through company ERP system, supporting consistent production with minimal backlogs
- Monitored inventory levels and reviewed purchase orders to support procurement personnel
SALES EXECUTIVE
Tata Motors
Bhilai, Chhattisgarh
08.2016 - 06.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Expanded company's reach by establishing partnerships with key industry players.
- Set and achieved company defined sales goals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Master of Science - Computer Application
APJ Abdul Kalam Technological University
07.2019
Bachelor of Science - Computer Application
Pt Ravi Shankar Shukla University
12.2016
Skills
- Client Relationship Management
- Microsoft Office Suite
- B2B sales
- Product demonstrations
- Quality Assurance (QA)
- ERP, SAAS, LMS
- Amazon Seller Central
- Merchandise control
- Market and competitor analysis
- Inventory rotation
- Customer needs analysis
- Data entry documentation
- Administrative operations
- User Access control
- Google Workspace
- Stock replenishment
- Manage inventory
- Team leadership
Certification
- Amazon Web Service
- SAP ERP
LANGUAGES
Malayalam | Native
Hindi | Native
English | Intermediate (B1)
Additional Information
Hold Full UK Driving Licence
Timeline
Store Colleague
Tesco
04.2024 - Current
ADMINISTRATION CLERK
Amazon seller central
09.2022 - 08.2023
PRODUCT SUPPORT ENGINEER
ipsr solutions limited
08.2019 - 01.2024
SALES EXECUTIVE
Tata Motors
08.2016 - 06.2017
Bachelor of Science - Computer Application
Pt Ravi Shankar Shukla University
Master of Science - Computer Application
APJ Abdul Kalam Technological University