Scarlett Grace
Wolverhampton,West Midlands
Summary
Dedicated Store Colleague with expertise in customer service and operational efficiency. Strength in maintaining cleanliness, managing point of sale operations, and enhancing customer satisfaction. Experience in crisis management and conflict resolution while adhering to health and safety standards. Proven ability to guide new team members and contribute to community events, supporting team success and positive customer experiences.
Overview
1
1
year of professional experience
Work History
Store Colleague
Tesco
Wolverhampton
09.2025 - Current
- Managed customer queues effectively, reducing wait times and improving the overall customer service experience.
- Maintained organised shelves through effective visual merchandising to enhance product presentation.
- Ensured clean and safe store environment by adhering to hygiene standards, contributing to positive shopping experience.
- Provided guidance and support to new colleagues, helping them to integrate into the team and understand store procedures.
- Opened and closed store by completing security, cleaning and financial checklists.
- Managed fuel sales and provided training in the area to ensure team readiness.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
Team Member
Lockworks Cinema
Wolverhampton
07.2025 - Current
- Leveraged strong communication skills to cultivate positive customer relations, ensuring first-class company service and reputation.
- Resolved complaints regarding food or service, contributing to improved customer satisfaction and loyalty.
- Delivered excellent service by adapting to diverse customer needs and communicating effectively with various groups.
- Maintained cleanliness and organisation in customer and food preparation areas, enhancing overall customer experience.
- Managed cash register operations to ensure accurate transactions.
- Participated in bar training sessions to enhance beverage service skills.
- Met schedule using excellent planning and coordination skills.
- Volunteered for Wolverhampton Pride under Lockworks Cinema
Education
Certificate of Higher Education - Employability and Development Skills
City of Wolverhampton College
Wolverhampton01-2023
Certificate of Higher Education - Professional Cookery
City of Wolverhampton College
Wolverhampton01-2023
GCSEs - 6, Including Maths and English, Reading
Ormiston New Academy
Wolverhampton, WLV01-2021
Skills
- Point of sale operation
- Customer Service
- Inventory management
- Cleanliness maintenance
- Health and safety standards
- Scheduling coordination
- Crisis management
- Team collaboration
- Conflict resolution
- Reliability
- Bar operations
- Customer relationship management
Hobbies and Interests
- Exploration & Photography
- Cooking
- Music Production
- Learning Languages, Spanish & Japanese
Timeline
Store Colleague
Tesco
09.2025 - Current
Team Member
Lockworks Cinema
07.2025 - Current
Certificate of Higher Education - Employability and Development Skills
City of Wolverhampton College
Certificate of Higher Education - Professional Cookery
City of Wolverhampton College
GCSEs - 6, Including Maths and English, Reading
Ormiston New Academy