Shamar Ledgister

⦁Organised one-to-one keywork sessions with clients to help build trust and rapport, and to gain an understanding of their wishes and support needs
⦁Provided wrap-a-round support to clients and community members by facilitating access to community resources, such as GPs, Drug and Alcohol Services and Estate Management for Housing to improve overall wellbeing
⦁Advocated for Clients and Community Members in Council Housing Panels by speaking on the positives and the benefits of giving permanent housing to clients, with a success rate of 85%
⦁Conducted Outreaches within the Boroughs of Richmond and Wandsworth to verify rough sleepers and conduct assessments to facilitate entry into Temporary Accommodation
⦁Empowering and advocating for clients by organising Multi-Displinary Meetings with local agencies, which included the client to ensure their wishes and needs are heard, and ensuring they are involved and aware of decisions involving them
⦁Collobaratively work with clients and external agencies to develop personal action plans and to support the Client/Community Member
⦁Conducted timely and accurate risk assessments for clients and community members to help identify/recognise any current or potential risks, and to develop effective risk management strategies
⦁Organised and signposted service users to recreational activities within the community to help foster social integration and support wellbeing, especially towards rehabilitation and recovery
⦁Maximised Service Users income by checking their eligibility for certain benefits, and assisting service users in applying for these benefits, such as UC, Limited Capability for Work and Work Related Activity and Personal Independent Payments
⦁Conduct quarterly Tenancy Audits to ensure clients tenancies were being managed effectively and not in jeopardy, working collaboratively with service users to ensure their Alternative Payments Arrangements and any other relevant payment plans are in place
⦁ Ensure accurate and timely record keeping after client interactions by uploading them onto an internal database

• Created and maintained complex documents and spreadsheets using internal software
• Applied professional judgement and case experience to guide 70+ clients appropriately, providing knowledge to answer their queries, or directing them to appropriate persons
• Kept clients informed and communicated outcomes by email, telephone or face to face settings, often responding to 250+ email in addition to normal duties
• End-to-end management of new clients and case creation by processing relevant documents, communicating with clients, caseworkers, lawyers and the police to obtain relevant information to maintain case and help with progression
• Built positive, productive client relationships for enhanced social support.
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Interfaced with clients to determine marketing and design vision, defining strategic scopes of work and delivery schedules.
• Aided senior leadership by recommending corrective actions and improvements to company operations.

• Trained, managed and lead multiple highly-efficient and dependable team of 20, to complete complex tasks for clients in a target driven environment
• Contributed to the stabilisation of a new office, by providing group and one-on-one training, writing robust reports for senior management and stakeholders, and building the capability of 60+ recruits, equipping the RPA further towards achieving challenging Environmental targets
• Completed 1-on-1 performance evaluations for team members, to discuss strengths, areas for improvement and devised personal plans to address these areas and help with career progression for over 20 colleagues
• Scheduled regular meetings, utilising various forms of digital communication (e-mail, Microsoft Teams etc.), communicated with colleagues, external agencies and external stake holders to build rapport and develop strong relationships
• Regularly use MS Word to create professional documents for colleagues, clients and external contacts
• Monitor data, manage key performance indicators and configure graphs/tables to include in letters and invoices for colleagues, management, stakeholders, clients and external agencies
• Defined project scope, guidelines, milestones and task allocation to establish and maintain clear progress plans for an annual environmental project
• Delivered exceptional service to clients, maintaining and extending working relationships for future partnership opportunities - to recruit and retain new and existing clients

• Liaised with managers to implement plans to increase workplace morale, increase sales and reduce complaints to improve overall store performance
• Responded to customer concerns with speed and knowledge to maintain composure and professional demeanour
• Initiated plans to improve customer relations, quality standards and service efficiency
• Monitored multiple databases to keep track of all company inventory
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Oversaw Iceland's home delivery system in store and complaints decreased from 9% to 4%
• Leveraged expertise and training to develop effective business plans, achieve profitability goals and grow business and client retention, particularly for home deliveries

• Support 25 SEN pupils of varying statements through academic, personal and behavioural elements of school life
• To be available and approachable to students with any concerns
• Conducted academic performance evaluations for students with learning disabilities, i.e
• Autism, speech difficulties
• Coordinated and delivered class workshops
• Organised outdoor activities and separate games sessions, i.e
• Football, rounders', photography competitions
• Assisted in planning and delivery of Speech Therapy sessions for autistic children, using creative solutions i.e
• Play dough, lego
• Attended student support meeting sessions with education supervisors, committee and students
• Underwent informal safeguarding awareness training