Anastasia Haralambous

The Role: Responsible for managing 500 properties under the Private Rented Scheme for clients from bed and breakfast, hostel and temporary and emergency accommodation.

• Managing rent arrears, including tenant accounts, former tenant debts, recharges and court costs, by enforcing rent arrears policies effectively.
• Issuing Section 8 and Section 21 Notices as part of tenancy enforcement.
• Handling resident complaints and ensuring timely resolution.
• Supporting residents in estate management, including establishing and attending Resident Association meetings.
• Providing housing services to tenants with special needs, disabilities, or mental health challenges, ensuring necessary support is in place.
• Addressing cases of anti-social behaviour (ASB), nuisance, and tenancy breaches, utilising meditation or legal action when required.
• Maintaining and managing both manual and computerised record- keeping systems.
• Responding to resident, councillor, MP, and agency inquires and complaints with designated deadlines.
• Overseeing evictions in accordance with policies and procedures.
• Training and mentoring new staff and work placements on tenancy management best practices.
• Handled sensitive and confidential information professionally.
• Managed inbox, handling all incoming emails, ensuring timely responses and appropriate action.

Role: Utilities coordinator for property management company that provides temporary and emergency accommodation for vulnerable tenants.

• Coordinated utility services for temporary and emergency accommodation, ensuring uninterrupted access to essential services for vulnerable tenants.
• Managed utility accounts for multiple properties, including setup, transfers and disconnects, ensuring all tenors received timely accurate services.
• Monitored and tracked utility usage across properties, identifying opportunities for energy savings and cost reduction to support the company's budget.
• Worked closely with utility providers to ensure prompt service activation and resolution of any issues or billing discrepancies for service users/ tenants.
• Developed and implemented systems for tracking utility consumption and managing payments, ensuring smooth operations for emergency and temporary accommodation properties.
• Maintained up to date records of utility contracts, renewals and payments, ensuring compliance with legal and regulatory standards.
• Ensured that utilities were managed within the company's sustainability and cost- efficiency goals, contributing to the well-being of both tenants and the organisation.
• Checked tenants council tax bands, assisting them in understanding their liabilities and helping the contact the local authority when needed.
• Improved team productivity through effective task delegation.
• Answered and managed incoming phone calls, addressing tenant inquiries and resolving complaints.
• Worked across departments to contribute to strategic planning initiatives.

• Handled client correspondence and internal communications in a professional manner.

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Ad hoc tasks for the office manager such as updating spreadsheets, typing letters and correspondence, photocopying documents.

• Uploaded files and entered data into records management system.

• Deal with all aspects of administration for the company as a whole and other members of staff.

• Directed incoming mail, interoffice messages and packages to office recipients.

• Managed and distributed post.

• Vetted potential tenants by assessing bank statements, verifying identification, and contacting references.

• Manage the diary for internal meetings, appointments and viewings.

• Organised and stored hardcopy files.

• Received and forwarded mail and deliveries to relevant tenants.

• Logged resident complaints and communicated to management for swift resolution.

• Managed lease renewals and Tenancy Agreements for existing tenants.

• Kept stock levels steady to prevent office supply shortages.

• Welcomed customers in warm and friendly to ensure positive first impression.

• Helped customers locate items they needed.

• Located and retrieved alternative items, colours to achieve long- term satisfaction.

• Assisted customers, employees and managers with questions regarding stock, inventory and supplies.

• Displayed items in line with visual merchandising best practices, maximising sales.

• Helped delivery drivers unload stock into storage areas.

• Kept shelves neat, clean and organised through visual merchandising. • Built displays of items for special promotions and updated signs with correct pricing.

• Supported the team to improve efficiency.
• Worked with store manager to restock fast selling products and restock as needed.