Shamar Bennett
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front of House Employee/ Bartender
Wagamama
Marble Arch
10.2023 - Current
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Assisted with bartending duties during high-volume shifts.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Host/Bartender
Home Run House
Westfield, Stratford
02.2022 - 07.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used cash registers and credit card machines to cash out customers.
Associate
Electrical Work
06.2019 - 03.2020
- Provided quotes to customers for purchase of products.
- Increased customer satisfaction significantly within department.
- Maximized customer interactions by promptly identifying needs and wants.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Frequently inspected production area to verify proper equipment operation.
Assistant Teacher
Coram’s Fields
09.2019 - 09.2019
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Delivered group teaching in classroom setting and implemented individual student support.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Collaborated with instructor to assist lesson and curriculum planning efforts.
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
Education
Diploma
Hackney, New City College
Falkirk St, London N1 6HQ07.2023
GCSE
City of London Academy Islington
Prebend St, London N1 8PQ07.2019
Skills
- Customer service orientation
- Stocking and replenishing
- Quick learner
- Friendly and helpful
- Multitasking Abilities
- Food Service
- Beverage Preparation
Timeline
Front of House Employee/ Bartender
Wagamama
10.2023 - Current
Host/Bartender
Home Run House
02.2022 - 07.2023
Assistant Teacher
Coram’s Fields
09.2019 - 09.2019
Associate
Electrical Work
06.2019 - 03.2020
Diploma
Hackney, New City College
GCSE
City of London Academy Islington