Clare Milsom-Radcliffe
Beddau,RCT
Summary
A resilient and self-motivated professional with a strong focus on customer service orientation and team leadership. Demonstrates exceptional initiative-taking abilities and thrives under pressure, ensuring high performance in demanding environments. Skilled in food hygiene practices, with a commitment to maintaining quality standards and fostering collaborative teamwork.
Reasons for leaving jobs include needing more hours, business closing and moving countries.
Overview
31
31
years of professional experience
Work history
Front of House Manager
Leeves at Portstone
Christchurch, New Zealand
07.2022 - 10.2025
- Setting up cafe to make sure all is ready for the day.
- Managing staff rosters.
- Team building and training both on and off site.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Ordering stock and liaising with suppliers.
- Topping up fridges making sure stock is rotated.
- Monitored compliance with health and safety regulations amongst all staff members.
- Steered team towards delivering exceptional customer service through regular feedback sessions.
- Cashing up at end of shift
- Key holder duties ensuring cafe was secure and alarmed when finishing.
- Barista
Restaurant Manager
The Quarters
Christchurch, New Zealand
02.2019 - 07.2022
- Opening premises and setting up ready for the day
- Checking emails for bookings or enquiries
- Serving customers with high level of customer service.
- Cash handling and end of day cash up.
- Ordering stock and aware of stock levels.
- Staff rosters.
- Making sure all work areas are kept clean and tidy throughout the shift.
- Barista skills
- Ensured smooth operation of the restaurant by delegating tasks effectively.
- Staff training for new staff and on going training for all staff
- Closing and securing the restaurant at the end of shift.
Coffee Shop Supervisor/Barista
Bradleys Coffee Shop
Talbot Green, RCT
10.2017 - 08.2019
- Opening and closing the cafe making sure all tasks were completed.
- Barista skills
- Preparing food to a high standard and within the food hygiene guidelines.
- Completing all necessary paperwork in compliance with the HACCP regulations
- Training new staff to a high level and supporting management with decision making.
- High speed service without losing any of the personal interaction with customers.
- Cash handling throughout the shift and cashing up at end of shift also banking monies.
- Taking care of the business when the Manager/owner were on leave.
Catering Supervisor
Garnish Cymru
Pontypridd, RCT
07.2011 - 10.2017
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
- Developed relationships with clients through professional and courteous behaviour.
- Resolved conflicts within the team swiftly, promoting a harmonious work atmosphere.
- Supervised performance of catering team closely for consistent service quality.
- Improved customer satisfaction by providing excellent food and service.
- Implemented health and safety regulations diligently for a secure working environment.
- Ensured compliance with local food safety laws at all times.
- Conducted inventory checks regularly, keeping stock levels optimal.
- Trained new staff members in company procedures to maintain service standards.
- Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
- Built loyal customer base by creating welcoming environment with top quality service.
- Cash handling, end of day reports and banking.
- Securing the building when leaving.
Catering Assistant
Leekes of Llantrisant
Pont-y-clun, RCT
04.1995 - 07.2011
- Cash handling
- Stock rotation and control
- Cleaning food preparation and service areas.
- Completing all paperwork in accordance to regulations.
- Barista
- Preparing and displaying both hot and cold food in line with food hygiene regulations
- Covering the supervisor role on numerous occasions.
Skills
- Resilience under pressure
- Initiative taking
- Team Leadership
- Customer service orientation
- Self-motivation
- Food Hygiene level 2
Personal Summary
I have recently returned back to Wales after living in New Zealand for the past 6 years. My husband and I decided it was time to come back and be with our ever growing (grandchildren), and ageing family.
My time working in New Zealand was spent managing teams in both a restaurant and cafe (coffee shop) setting. I love interacting with customers and feel this is one of my strong areas.
References
References available upon request.
Timeline
Front of House Manager
Leeves at Portstone
07.2022 - 10.2025
Restaurant Manager
The Quarters
02.2019 - 07.2022
Coffee Shop Supervisor/Barista
Bradleys Coffee Shop
10.2017 - 08.2019
Catering Supervisor
Garnish Cymru
07.2011 - 10.2017
Catering Assistant
Leekes of Llantrisant
04.1995 - 07.2011