Rachel Blythe
Sutton Coldfield ,West Midlands
Summary
Personable and motivated individual with solid foundation in customer service and team leadership. Demonstrates strong communication and organisational skills, excelling in creating welcoming environments and managing staff. Committed to enhancing guest experiences and fostering positive, efficient workplace.
Overview
17
17
years of professional experience
Work History
Front of house supervisor
Quill and Taper
Sutton Coldfield , West Midlands
04.2022 - 03.2024
- Handled customer complaints, ensuring swift resolution and client retention.
- Ensured smooth operations by effectively managing front of house duties.
- Maintained cleanliness, resulting in a comfortable dining environment for patrons.
- Facilitated fast and efficient communication between front and back of house staff.
- Conducted regular inventory checks for adequate stock maintenance.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Contributed to revenue growth by upselling menu items.
- Established effective staffing rotas, adapting staffing levels to business volume to maintain operational efficiencies.
- Ensured regulatory compliance in all front-of-house operations.
Deputy nursery manager
Harvest fields Nursery
Sutton Coldfield , West Midlands
07.2015 - 03.2021
- Supported Nursery Manager in various administrative duties to ensure smooth operations.
- Ensured safety of children through regular risk assessments and monitoring.
- Regularly updated individual child records, enabling accurate tracking of developmental progress.
- Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
- Reviewed staff performance regularly to maintain safe, compliant care.
- Supervised and coached staff to deliver high-quality child care provisions.
- Provided social services support to children and families from diverse backgrounds.
- Maximised government funding opportunities for increased care capabilities.
- Assisted in developing policies and procedures that adhere to OFSTED regulations.
Nursery practitioner
Little Sutton Nursery
Sutton Coldfield , West Midlands
09.2007 - 06.2015
- Developed trusting relationships with children, parents and staff.
- Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
- Planned creative activities to motivate and inspire children.
- Safeguarded children appropriately to meet legal requirements.
- Submitted written reports to parents detailing progress and development of children.
- Participated actively in team meetings and trainings; stayed updated on latest childcare best practices.
- Promoted inclusivity within the setting using diverse teaching materials and practices.
- Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
Education
Foundation Degree in Arts - Early Childhood Education
Glyndwr University
Wrexham 07.2015
NVQ Level 4 - Early Childhood Care and Education
City & Guilds
Sutton Coldfield 04.2011
BTEC national diploma - Early Childhood Education and Care
Sutton Coldfield Collage
Birmingham 07.2007
GCSEs - Secondary Education
The Arthur Terry School
Birmingham 07.2005
Skills
- Customer service orientation
- Customer engagement
- Cash handling proficiency
- Creative thinking
- Effective communication
- Self-motivation
- Positive attitude
Timeline
Front of house supervisor
Quill and Taper
04.2022 - 03.2024
Deputy nursery manager
Harvest fields Nursery
07.2015 - 03.2021
Nursery practitioner
Little Sutton Nursery
09.2007 - 06.2015
Foundation Degree in Arts - Early Childhood Education
Glyndwr University
NVQ Level 4 - Early Childhood Care and Education
City & Guilds
BTEC national diploma - Early Childhood Education and Care
Sutton Coldfield Collage
GCSEs - Secondary Education
The Arthur Terry School
Similar Profiles
Ana Marie YookAna Marie Yook
Certified Nursing Assistant at Los Angeles Jewish Health ( Taper )Certified Nursing Assistant at Los Angeles Jewish Health ( Taper )
Jeffrey HemstreetJeffrey Hemstreet
Drywall Finisher at Taper Local 913Drywall Finisher at Taper Local 913
Hannahlaura SchuchhardtHannahlaura Schuchhardt
Chapter President - Student Advisory Board Member at National Quill and Scroll Honor SocietyChapter President - Student Advisory Board Member at National Quill and Scroll Honor Society