Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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Shahzaib Kyani

Camberley,UK

Summary

Dynamic professional with expertise in effective coordination and guest relations, complemented by a welcoming demeanour. Demonstrates strong event planning capabilities and order processing skills, ensuring seamless operations and exceptional customer experiences. Committed to enhancing service quality through excellent communication and efficient table clearing.

Overview

2
2
years of professional experience

Work history

Front of house team member

Belmoriss Hotels
Multan,Pakistan, Punjab,Pakistan
02.2023 - 03.2024
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Established rapport with regular diners, fostering a loyal client base.
  • Upheld rigorous hygiene standards in all front-of-house areas.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.

Customer service assistant

Kfc
Multan,Pakistan, Punjab,Pakistan
02.2022 - 12.2022
  • Improved customer relations by managing customer complaints effectively.
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Assisted customers with product inquiries for enhanced shopping experience.
  • Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Provided exceptional levels of customer service consistently; creating loyal customers .

Education

Bachelor of Business Administration - Business with Marketing

Greenwich University of London
London,UK
09.2024 -

Certificate of Higher Education - Computer science

Punjab college Jahanian
Jahanian,Punjab
09.2021 - 09.2023

Certificate of Marticulation - Science

Government High School
Sultanpur
03.2019 - 03.2021

Skills

  • Effective co-ordination
  • Welcoming demeanour
  • Event planning capabilities
  • Order processing
  • Table clearing
  • Guest relations expertise
  • Excellent communication

Affiliations

  • Sports Cricket, Played as a professional Batsman and Keeper in Regional team of Under 16 of Multan, Pakistan from 2017 to 2018. Participated in District level tournaments in games such as Tug of war, Volleyball, football teams of Punjab College from 2021 to 2023.

Languages

ENGLISH
Upper intermediate
URDU
Advanced

Timeline

Bachelor of Business Administration - Business with Marketing

Greenwich University of London
09.2024 -

Front of house team member

Belmoriss Hotels
02.2023 - 03.2024

Customer service assistant

Kfc
02.2022 - 12.2022

Certificate of Higher Education - Computer science

Punjab college Jahanian
09.2021 - 09.2023

Certificate of Marticulation - Science

Government High School
03.2019 - 03.2021

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Shahzaib Kyani