Shahima Khanom
Eltham
Summary
Customer service professional with extensive experience in the banking industry. Skilled at resolving complex inquiries and providing tailored solutions for customers. Committed to maintaining compliance with banking regulations while fostering a positive team environment.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Advisor
HSBC UK
London
11.2022 - 01.2026
- Provide high-quality service by resolving inquiries regarding banking products, processing transactions, and guiding customers through digital banking platforms.
- Handle complex complaints and escalations with resilience in a busy contact centre environment, ensuring timely and satisfactory outcomes.
- Actively listen to customer needs to recommend tailored banking solutions, identifying opportunities for up-selling and cross-selling.
- Strictly adhere to banking regulations and security standards to maintain the confidentiality of sensitive customer information.
- Support colleagues by providing guidance on work-related or personal difficulties, fostering a positive and seamless team environment.
Team Member
Chopstick
Essex
09.2021 - 11.2022
- Delivered outstanding customer service with a "can-do" attitude in a fast-paced retail environment.
- Managed food preparation, order packing, and inventory control while maintaining strict cleanliness standards.
Team Member
Shake Shack
03.2019 - 07.2021
- Executed day-to-day operations in a high-volume setting, focusing on efficient food preparation and friendly customer interaction.
- Maintained a clean and efficient workspace while adhering to rigorous brand standards for food quality.
Crew Member
Five Guys
11.2017 - 07.2019
- Collaborated with a large team to ensure smooth operations and high-quality service during peak hours.
- Maintained 100% compliance with food safety regulations and participated in ongoing professional development.
Education
Health Professions -
New City College
09.2018 - 07.2019
Early Childhood Education & Teaching - undefined
Technical Skills Academy
05.2015 - 07.2017
BSc - Public Health
University of East London
08.2019 - 06.2022
Skills
- Product Knowledge
- Banking Regulations/Compliance
- Account Maintenance
- Digital Banking Platforms
- Effective Listening
- Negotiation
- Telephony Skills
- Professional Correspondence
- Time Management
- Multitasking
- Problem Solving
- Quality Assurance
- Team Coordination
- Training & Development
Hobbies & Interests
Language Learning, Reading, Travel, Outdoor Activities, Relaxation music
Timeline
Customer Service Advisor
HSBC UK
11.2022 - 01.2026
Team Member
Chopstick
09.2021 - 11.2022
BSc - Public Health
University of East London
08.2019 - 06.2022
Team Member
Shake Shack
03.2019 - 07.2021
Health Professions -
New City College
09.2018 - 07.2019
Crew Member
Five Guys
11.2017 - 07.2019
Early Childhood Education & Teaching - undefined
Technical Skills Academy
05.2015 - 07.2017