Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sushant Poudel

PRESTON

Summary

Goal-oriented personality dedicated to high levels of customer satisfaction and meeting aggressive business goals. With several years of experience in Customer Service and Business Development, I am able to deal with the business clients and deliver effective customer service and help achieving target goals setup by the organization. I am able to be competent in setting up services and helping with complex business exercise with strong communication and problem solving skills. CORE SKILLS Microsoft Office Interpersonal and Presentation skills Professional Communications Team Building and Leading Time Management Sales and Marketing Proficiency in Computer Operator

Overview

4
4
years of professional experience

Work History

Customer Service Advisor

NCO Europe
02.2022
  • Effective handling of both inbound and outbound calls from customers
  • Dealing with customers to obtain certain documents required by the client for verification purposes
  • Using email to communicate with customers when necessary
  • Commitment to continuous development to improve our customers’ experience and journey
  • Handle complaints, provide appropriate solutions within the time limit approved and follow up to ensure resolution
  • Identify potential vulnerable customers and financial hardship using strong customer service skills
  • Adhere to company policies and standards - representing the best interests of the company and its’ clients at all times through the provision of outstanding levels of customer service

Customer Service Advisor

NCO Europe on, R2R People
03.2020 - 01.2022
  • Effective handling of Inbound and Outbound calls regarding inquiry of Covid – 19
  • Providing positive information, help, support and guidance to address their concerns
  • Transferring the call to NHS 111 for further symptom assessment
  • Transferring the call to 999 Emergency Service as per the clients health conditions
  • Accurately updating the clients demographic information in the system
  • Outbound calls to the contacts / confirmed case of the Corona virus and provide them isolation guidance
  • Forward contacts / confirmed case of Corona virus patients to dedicated booking line for booking LFD and PCR Test.

Business Development, Manager/Academic Counselor

Hub International Pvt. Ltd
09.2017 - 12.2019
  • Liaise with the clients through different means like Phone, Emails, Webchat and provide excellent client service
  • Follow-up clients through Phone calls, Emails and keep their data at CRM System
  • Inform the clients regarding service products of the company and invite them for thecompany visit
  • Facilitating Training and Development program to the core team and coordinate on business projects
  • Review & Analysis of company annual targets
  • Making business proposal and profile for the business collaboration & tie-up
  • Recording client information and maintain spreadsheets

Education

Master of Business Management (MBM) - Applied Marketing and Human Resource Management

Tribhuvan University, Nepal
2016

Bachelor of Business Studies (BBS) - Int’l Marketing and Global Human Resource Management

Tribhuvan University, Merryland College
2012

10+2 - Management

Higher Secondary Education Board (HSEB), H. S. School
2009

Skills

  • Call Center Operations
  • Product or Service Support
  • Quality Assurance
  • Vehicle Inspection
  • Training and Mentoring
  • Customer Relations
  • Complaint Resolution
  • Product Knowledge
  • Call Management
  • Consultative Sales
  • Microsoft Outlook
  • System Implementation
  • Customer Service
  • Conflict Resolution
  • Receiving Support
  • Spreadsheets
  • International Sales Support
  • Staff Education and Training
  • Office Equipment Proficiency
  • Coordination
  • Administrative Support
  • Critical Thinking
  • CRM Software
  • Filing
  • Customer Relationship Management (CRM)
  • Staff Training
  • Quality Assurance Controls
  • Documentation
  • Strategic Sales Knowledge
  • Computer Proficiency
  • Problem-Solving Abilities
  • Order Processing
  • Sales Expertise
  • Brand Representation
  • Microsoft PowerPoint

Additional Information

  • AWARDS AND ACHIEVEMENT , Certificate of Achievement awarded by British Council – Study UK: A GUIDE FOR EDUCATION AGENTS AND COUNSELORS – April 2019 Certificate of Achievement awarded by Accenture – DIGITAL SKILLS: RETAIL INDUSTRY – June 2019 Certificate of Appreciation for Achieving Excellent Results on Regional Sales and Promoting Excelsia College Sydney in South Asia ISANA – National Code Online Tutorial – ESOS Certified Education Consultant – March 2017 Certificate of Achievement awarded by University of Leeds in association with Institute of Coding – COMMUNICATION AND INTERPERSONAL SKILLS AT WORK – Feb 2020 Certificate of Achievement awarded by University of Leeds in association with Institute of Coding – CREATE A SOCIAL MEDIA MARKETING CAMPAIGN – Feb 2020 Certificate of Achievement awarded by British Council in association with Study UK – STUDY UK: PREPARING FOR WORK – Feb 2020

Timeline

Customer Service Advisor

NCO Europe
02.2022

Customer Service Advisor

NCO Europe on, R2R People
03.2020 - 01.2022

Business Development, Manager/Academic Counselor

Hub International Pvt. Ltd
09.2017 - 12.2019

Master of Business Management (MBM) - Applied Marketing and Human Resource Management

Tribhuvan University, Nepal

Bachelor of Business Studies (BBS) - Int’l Marketing and Global Human Resource Management

Tribhuvan University, Merryland College

10+2 - Management

Higher Secondary Education Board (HSEB), H. S. School
Sushant Poudel