Seyedeh Nilofar Mirfazli
Summary
Bilingual professional with extensive experience in care and educational settings, skilled in fostering clear communication and building trust across diverse cultural and linguistic backgrounds. Proven extremely reliable and empathetic in high-pressure environments, passionate about bridging language barriers to support individuals and communities. Fluency in Farsi, English and moderate fluency in Turkish, with a strong foundation in active listening and confidentiality.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Lunchtime assistant
St Andrew's Primary School
Wolverhampton, West Midlands
01.2011 - 11.2014
- Tracked dining room and toilet queues to achieve smooth traffic flows.
- Promoted and supervised playground activities encouraging maximal student interaction.
- Collaborated with teaching staff for smooth lunchtime operations.
- Handled spillages and accidents with calm and composure.
- Offered compassionate assistance to pupils needing help with meals.
- Assisted Special Educational Needs and Disabilities (SEND) students during mealtimes.
- Communicated effectively with colleagues, fostering team unity.
- Participated in staff meetings to improve overall service delivery.
- Helped maintain order during busy periods, resulting in a calm atmosphere.
- Nourished positive relationships with colleagues, parents, carers and children.
- Supported team by demonstrating respect and willingness to help.
Community care worker
C & S Care Services Ltd
Wolverhampton, West Midlands
10.2013 - 06.2014
- Fostered independence with assistance in personal grooming and hygiene tasks.
- Responded promptly to emergencies with quick thinking and appropriate action.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Administered oral and topical medication following instructions from medical personnel.
- Prepared nutritious meals for improved physical health of clients.
- Developed strong rapport with patients, fostering trust and cooperation in care plans.
- Tackled chronic loneliness by providing tailored companionship through active listening and shared hobbies.
- Established rapport with clients, fostering trusting relationships and addressing emotional and physical needs.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Assisted with daily living activities to improve quality of life.
- Counselled clients through difficult times using approved and compassionate strategies.
- Administered medication, enhancing health status of patients.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Demonstrated patience and understanding during challenging situations, promoting a calm atmosphere.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Bachelor of Arts - Textile design
Elm/Farhang University
Tehran, Iran 09.2000 - 08.2004
Skills
- First-aid certified
- Proficient hearing
- Personal care support
- Efficient time management
- CPR certified
- Clear communication
- Proactive initiative
Timeline
Community care worker
C & S Care Services Ltd
10.2013 - 06.2014
Lunchtime assistant
St Andrew's Primary School
01.2011 - 11.2014
Bachelor of Arts - Textile design
Elm/Farhang University
09.2000 - 08.2004
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