Nicky Turner

Supporting senior leadership team and teaching staff, with emphasis on attending to children with special needs, employing relevant practices and behaviours. Building rapport with SEN children through 1-2-1 sessions, affording daily progress reports.
• creating and fostering an inclusive learning environment for SEN children, devising plans and employing processes, improving learning behaviours and social interaction, integration and communication;
• developing trusting child/teacher relationships via simple but effective communication methods,understanding and workings of safeguarding and regulatory processes;
• fostering close working relationships with key educational and pastoral stakeholders, promoting clear professional boundaries.
• encouraging non-judgemental support systems, engaging in 1-2-1’s with children to support educational development and social skills; and
• employment self-management and regulation techniques, regularly seeking constructive feedback from peers around impact of behaviours on others.

Managing all aspects of property management company, limited by shares and comprising 48 flats, common parts and landscaped areas:

• organising service charge funds for all flats, invoicing lessees, collecting service charge payments and maintaining company bank accounts;
• engaging regular contractors for housekeeping and larger projects, liaising with lessees in accordance with lease and statutory provisions governing service charges;
•undertaking all insurance requirements for buildings insurance and managing all claims through brokers or insurers;
• liaising with buyers solicitors, key stakeholders and company officers to furnish management packages for property purchase and sale; post-completions ensuring compliance with lease provisions;
• negotiating lease extensions with existing lessees and buyers by deeds of variation, surrender and re-grant and attending to execution of documents;
• managing AGMs and taking minutes, distributing same to all shareholders, Companies Act compliance as to company accounts and appointment of company officers.

Managing branch rotas comprising 40 checkout colleagues, ensuring excellent customer service at checkouts and across wider store replenishing ambient, fresh food and non-food products:

securing excellent weekly CSAT scores delivering high levels of customer services and satisfaction :Scores increased from 60% (benchmark) to 75% and continuing to rise;
• increasing availability from 91 to 97%;
• developing detailed product knowledge to assist customers with menus, offering advice and accompaniment recommendations;
• augmenting sales, leading to LFL increase of 7% with 20% fewer colleagues to do so.

• Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
• Maintained exceptional levels of cleanliness and hygiene to best protect children's health and safety.
• Created and maintained welcoming, safe and tidy space to promote children's development.
• Carried out meticulous risk assessments for continued child safety and highest adherence to current regulations.

Managing and maximising sales , increasing customer retention:

• Expanded market share by 15%, increasing sales to retailers and distributors and Grew repeat customer spending through regular updates on new products and services.
• Broadened customer bases to meet demanding sales territory targets.
• Tracked customer satisfaction rates and resolved reported complaints.

Childminder for 5 children aged 3 months to 12 years:

• Incorporated cultural awareness into daily activities to foster diversity appreciation.

• Communicated effectively with parents regarding the child's day-to-day activities and behaviours.
• Improved children's social skills through group play and interaction.
• Created a stimulating environment that encouraged learning and exploration.