Sergey Ivanov
Swansea, Portmead,Swansea
Summary
Motivated University Genetics student with six months of experience in hospitality. Demonstrated expertise in customer service, cash handling, and food & drink service. Capable of thriving in fast-paced environments while collaborating effectively within teams. Open to flexible part-time opportunities to align with university commitments.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Barman
The Olde Cross Keys
Swansea
03.2026 - 09.2026
- Greet customers and deliver friendly service in a fast-paced pub environment.
- Serve drinks and take orders to keep peak hours running smoothly.
- Process customer payments accurately using tills and card machines during busy periods.
- Restock drinks and bar supplies to keep bar areas organised during shifts.
- Maintain bar organisation to keep service flowing for every customer.
- Handle challenging customers professionally with calm, clear communication throughout visits.
- Support a positive atmosphere by staying calm during customer interactions.
- Resolve difficult situations calmly while maintaining a positive presence.
- Support staff during busy periods and help train new starters.
- Work busy evenings and weekends, taking responsibility for pub closing tasks.
- Complete end-of-shift duties to finish closing checks thoroughly each shift.
School Gym Assistant (Secondary School)
Morriston Comprehensive School
Swansea
- Monitored and enforced safety standards to maintain a secure environment.
- Instructed peers on safe equipment usage to support safe practice.
- Built responsibility, teamwork, and safety across daily routines.
- Greeted customers warmly and maintained a positive gym reputation.
- Kept the gym floor spotless, tidy, and aligned with brand standards.
- Resolved customer complaints promptly and professionally to reduce repeat issues.
Education
BSc Genetics - Genetics
University of Manchester
Manchester09-2026
A-Level Student - Biology (A), Chemistry (B), Physics (B)
Morriston Comprehensive School Sixth Form
SwanseaGCSEs -
Morriston Comprehensive School
SwanseaSkills
- Cash handling and till operation
- Mixology expertise
- Bar management
- Proficiency in bar tools
- Drink presentation
- Stock rotation
- Keg management
- Efficient order taking
- Age verification
- Upselling techniques
- Cross-selling strategies
- Customer service excellence
- Complaint resolution
- Patience with customers
- Teamwork and collaboration
- Team support and leadership
- Independent work capability
- Adaptability under pressure
- Multitasking efficiency
- Rapid learning ability
- Attention to detail
- Communication skills
- Active listening skills
- Empathetic approach to service
- Team building
- Team building
- Team Leadership
- Multitasking efficiency
Languages
English
Advanced
C1
Bulgarian
Advanced
C1
Timeline
Barman
The Olde Cross Keys
03.2026 - 09.2026
School Gym Assistant (Secondary School)
Morriston Comprehensive School
BSc Genetics - Genetics
University of Manchester
A-Level Student - Biology (A), Chemistry (B), Physics (B)
Morriston Comprehensive School Sixth Form
GCSEs -
Morriston Comprehensive School