Jamie Steele

Work history

Barman

J T Ryans Bar

Enniskillen, Fermanagh and Omagh

11.2022 - 06.2023

Maintained bar stocks, replenishing daily as necessary.
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages.
Refused drinks service to guests without appropriate proof of age.
Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock together with cashing up and locking up premises.
Collected cash payments, processing and providing correct change and receipts using till and Point Of Sale (POS) system.
Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Retained in-depth bar item knowledge providing recommendations to suit guest taste.
Verified guest ID prior to serving alcohol.
Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Attended tables regularly to check customer needs were met.
Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Maintained a spotlessly clean and tidy seating area in line with health and hygiene regulations.
Provided efficient drinks service for high levels of customer satisfaction.
Maintained knowledge of drinks promotions, pricing and changes.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Retail Assistant

Dunnes Stores

Enniskillen, Fermanagh and Omagh

11.2021 - 11.2022

Delivered outstanding in-store experience through positive and attentive customer service.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
Performed daily store opening and closing, readying sales floor for customers.
Accurately and efficiently processed cash, cheque, card and mobile payments using till and POS systems.
Received stock deliveries, accurately completing paperwork and updating system records.
Worked with energy to maintain efficient sales operations during peak trading hours and promotional events.
Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
Used product knowledge, sales and customer relations skills to drive sales.
Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Built relationships with clients through customer service interactions.
Listened to customer needs and preferences to provide advice, increasing sales opportunities.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Updated product labelling and pricing to reflect discounts and offers.
Adhered to company procedures and guidelines to maintain compliance.
Assisted customers in locating specific items to boost satisfaction.

Waiter

Lough Erne Resort

Enniskillen, Fermanagh and Omagh

08.2021 - 11.2021

Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Practiced healthy and safety measures to comply with regulations.
Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Opened, poured and served beverages.

Summary

Overview

Work history

Barman

Retail Assistant

Waiter

Education

GCSEs -

A-Levels - Sport

Skills

Languages

Timeline

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