Victor Araujo

• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Maintained bar stocks, replenishing daily as necessary.
• Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
• Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Refused drinks service to guests without appropriate proof of age.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Displayed products on shelves and displays to encourage purchases.
• Kept product shelf-life records to decrease losses from expiry.
• Proposed changes to drink preparation methods to achieve different tastes.

worked as bar manager and barman

doing all duties regarding to the bar