Selina Clements
Salford,Greater Manchester
Summary
Dedicated professional with a strong focus on customer service excellence and the ability to excel under pressure. Known for a welcoming demeanour, consistently delivering high-quality service in fast-paced environments. Seeking opportunities to leverage these skills in a dynamic role that values exceptional customer interactions and operational efficiency.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work history
Hospitality assistant
Berkely Scott
Manchester
2024.03 - Current
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Handled customer complaints efficiently, preserving brand reputation.
- Kept the workspace clean for a tidy and hygienic environment.
- Assisted in inventory management tasks for efficient stock control in the café.
- Assisted chefs in food preparation to increase kitchen efficiency.
- Ensured consistent quality of food and drinks served, enhancing customer loyalty.
- Prepared hot beverages to meet individual customer preferences perfectly.
- Followed health safety regulations meticulously, maintaining an immaculate work environment.
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Maintained high standards of customer service during peak times.
- Coordinated well with colleagues across departments for smooth operations.
- Assisted in organising special events, contributing to successful execution.
- Conducted Food, Safety and Health risk assessments in line with COSHH and HACCP.
- Performed kitchen porter duties, including unloading and checking deliveries.
Assistant event manager
Blue Arrow
Manchester, Lancashire
2021.05 - 2024.03
- Conducted thorough venue research, facilitating ideal location selection.
- Liaised with clients regularly throughout planning stages to fulfil their requirements.
- Collaborated closely with Event Manager to ensure flawless events.
- Handled unexpected issues promptly, minimising disruption to events.
- Facilitated regular team meetings during planning phases, encouraging open communication and collaboration.
- Ensured safety regulations at all times, maintaining a secure environment for guests and staff.
- Registered and briefed attendees on event schedules.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Advised customers on various catering and drinks package options.
- Obtained client feedback to determine improvements for future events.
- Welcomed guests into venues, showing them to tables and providing menus.
- Organised transport and accommodation for out-of-town participants, ensuring their comfort and convenience.
Education
NVQ Level 3 - Food hygiene
Manchester College
Manchester 2026.04 -
NVQ Level 3 - Food safety
Manchester College
Manchester 2026.03 - 2026.04
NVQ Level 3 - COSHH
Manchester College
Manchester 2026.04 -
NVQ Level 3 - Fire safety
Manchester College
Manchester 2026.03 - 2026.05
NVQ Level 3 - Music technology
Manchester College
Manchester 2024.05 - 2024.09
GCSEs - Maths, English, Science 3, History, French, Drama
Upton high school
Chester, Cheshire 1991.09 - 2005.05
Skills
- Customer service excellence
- Excel under pressure
- Welcoming demeanour
Affiliations
- Drummer, Percussionist, Music
Timeline
NVQ Level 3 - Food hygiene
Manchester College
2026.04 -
NVQ Level 3 - COSHH
Manchester College
2026.04 -
NVQ Level 3 - Food safety
Manchester College
2026.03 - 2026.04
NVQ Level 3 - Fire safety
Manchester College
2026.03 - 2026.05
NVQ Level 3 - Music technology
Manchester College
2024.05 - 2024.09
Hospitality assistant
Berkely Scott
2024.03 - Current
Assistant event manager
Blue Arrow
2021.05 - 2024.03
GCSEs - Maths, English, Science 3, History, French, Drama
Upton high school
1991.09 - 2005.05