Shamima Islam
Dhaka,Bangladesh
Summary
Experienced in hospitality with focus on delivering exceptional customer service and creating welcoming environments. Capable of enhancing guest satisfaction through attentive service and strong communication skills. Committed to maintaining high standards of cleanliness and organisation in fast-paced settings.
Dedicated professional with a Certificate in Computer Applications, proficient in MS Word, MS Excel, and digital communication. Demonstrates expertise in guest relations, front desk support, and hospitality operations, ensuring customer service excellence. Skilled in time management, multitasking, and cash management with a focus on enhancing operational efficiency. Aspires to leverage skills in a dynamic environment to drive organisational success.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Hospitality Assistant
Hotel Lake Breeze
Dhaka
01.2022 - 01.2024
- Supported guest check-in/check-out and reservation processes.
- Coordinated with housekeeping to maintain room readiness.
- Resolved guest concerns professionally and efficiently.
- Maintained accurate daily logs and updated internal systems.
- Ensured compliance with hotel service and hygiene standards.
Retail Sales Associate
Shwapno Superstore
Dhaka
01.2020 - 01.2021
- Assisted customers with product inquiries and store navigation.
- Handled payments, POS transactions, and maintained accuracy.
- Restocked shelves and ensured merchandise presentation.
- Participated in inventory checks and stock updates.
Education
Master of Business Administration (MBA) -
Govt. Rajendra College
Faridpur 01.2016 - 01.2018
Bachelor of Arts - undefined
National University of Bangladesh
01.2016 - 01.2020
Higher Secondary Certificate - undefined
Dhaka College
Dhaka 01.2014 - 01.2016
Secondary School Certificate - undefined
Dhaka Govt School
Dhaka 01.2012 - 01.2014
Skills
- Completed Certificate Course in Computer Applications
- Skilled in MS Word, MS Excel, Email, Internet operations
- Basic data entry and digital communication skills
- Guest Relations & Front Desk Support
- Housekeeping Coordination
- Hospitality Operations
- Customer Service Excellence
- Time Management & Multitasking
- POS Handling & Cash Management
Certification
- Jan 2019
- Lab-based Communicative English Language Training
- Foreign Language Training Center (FLTC)
- Held at Govt. Rajendra College, Faridpur
- Grade: A
Languages
Bangla (Native)
English (Good)
Hindi (Basic)
Personal Qualities
Honest, hardworking, reliable, fast learner, cooperative, physically fit for hospitality tasks.
Timeline
Hospitality Assistant
Hotel Lake Breeze
01.2022 - 01.2024
Retail Sales Associate
Shwapno Superstore
01.2020 - 01.2021
Master of Business Administration (MBA) -
Govt. Rajendra College
01.2016 - 01.2018
Bachelor of Arts - undefined
National University of Bangladesh
01.2016 - 01.2020
Higher Secondary Certificate - undefined
Dhaka College
01.2014 - 01.2016
Secondary School Certificate - undefined
Dhaka Govt School
01.2012 - 01.2014