Summary
Overview
Work history
Education
Skills
Certification
Languages
Personal Qualities
Timeline
Generic

Shamima Islam

Dhaka,Bangladesh

Summary

Experienced in hospitality with focus on delivering exceptional customer service and creating welcoming environments. Capable of enhancing guest satisfaction through attentive service and strong communication skills. Committed to maintaining high standards of cleanliness and organisation in fast-paced settings.

Dedicated professional with a Certificate in Computer Applications, proficient in MS Word, MS Excel, and digital communication. Demonstrates expertise in guest relations, front desk support, and hospitality operations, ensuring customer service excellence. Skilled in time management, multitasking, and cash management with a focus on enhancing operational efficiency. Aspires to leverage skills in a dynamic environment to drive organisational success.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Hospitality Assistant

Hotel Lake Breeze
Dhaka
2022.01 - 2024.01
  • Supported guest check-in/check-out and reservation processes.
  • Coordinated with housekeeping to maintain room readiness.
  • Resolved guest concerns professionally and efficiently.
  • Maintained accurate daily logs and updated internal systems.
  • Ensured compliance with hotel service and hygiene standards.

Retail Sales Associate

Shwapno Superstore
Dhaka
2020.01 - 2021.01
  • Assisted customers with product inquiries and store navigation.
  • Handled payments, POS transactions, and maintained accuracy.
  • Restocked shelves and ensured merchandise presentation.
  • Participated in inventory checks and stock updates.

Education

Master of Business Administration (MBA) -

Govt. Rajendra College
Faridpur
2016.01 - 2018.01

Bachelor of Arts - undefined

National University of Bangladesh
2016.01 - 2020.01

Higher Secondary Certificate - undefined

Dhaka College
Dhaka
2014.01 - 2016.01

Secondary School Certificate - undefined

Dhaka Govt School
Dhaka
2012.01 - 2014.01

Skills

  • Completed Certificate Course in Computer Applications
  • Skilled in MS Word, MS Excel, Email, Internet operations
  • Basic data entry and digital communication skills
  • Guest Relations & Front Desk Support
  • Housekeeping Coordination
  • Hospitality Operations
  • Customer Service Excellence
  • Time Management & Multitasking
  • POS Handling & Cash Management

Certification

  • Jan 2019
  • Lab-based Communicative English Language Training
  • Foreign Language Training Center (FLTC)
  • Held at Govt. Rajendra College, Faridpur
  • Grade: A

Languages

Bangla (Native)
English (Good)
Hindi (Basic)

Personal Qualities

Honest, hardworking, reliable, fast learner, cooperative, physically fit for hospitality tasks.

Timeline

Hospitality Assistant

Hotel Lake Breeze
2022.01 - 2024.01

Retail Sales Associate

Shwapno Superstore
2020.01 - 2021.01

Master of Business Administration (MBA) -

Govt. Rajendra College
2016.01 - 2018.01

Bachelor of Arts - undefined

National University of Bangladesh
2016.01 - 2020.01

Higher Secondary Certificate - undefined

Dhaka College
2014.01 - 2016.01

Secondary School Certificate - undefined

Dhaka Govt School
2012.01 - 2014.01
Shamima Islam