Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rhiana Brown

Rhiana Brown

Gillingham,Kent

Summary

I am energetic and outgoing with a dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. I am known to be a friendly and proactive individual with strong customer service and communication skills, excelling in fast-paced environments and team collaboration this demonstrates strong problem-solving abilities paired with effective time management, driven to enhance guest experiences and contribute to any role. I also have a positive attitude when involved in transforming customer interactions. I have proven skills in communication and teamwork to ensure smooth operations. Lastly, I aim to elevate guest experiences and enhance service standards.

Overview

2
2
years of professional experience

Work History

Hospitality assistant

Off to work agency
City of London
07.2021 - 09.2023
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Facilitated smooth running of kitchen areas by effectively stocking ingredients and preparing equipment.
  • Established and maintained cleaning schedules in line with food safety and hygiene regulations.
  • Polished glasses and cutlery to pristine standards.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Prepared rooms for guests' check-in, ensuring a welcoming environment.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Greeted customers, presented menus and shared information about available special items.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.


Warehouse operator

PMP Recruitment
Rochester, Medway
11.2021 - 03.2022
  • Understood and complied with changing safety, quality and production standards.
  • Loaded, secured and organised goods into delivery lanes ahead of dispatch.
  • Demonstrated dedication to safety with regular equipment checks.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Cleaned and tidied work areas to meet inspection requirements.
  • Scanned cargo to keep track of freight movements.
  • Handled fragile goods delicately, minimising product damage during transport.
  • Reviewed customer history to recommend appropriate products and services.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Certificate of Higher Education - Child Nursing

Canterbury Christ Church University
Canterbury
09/2024 -

A-Levels - Business studies

La Retraite Sixth Form
London
09/2019 - 06/2021

A-Levels - Health and Social Care

La Retraite Sixth Form
London
09/2019 - 06/2021

Skills

  • Table setting expertise
  • Hygiene standards adherence
  • Food and beverage pairing
  • Cash handling
  • Resilient nature
  • Customer care
  • Kitchen staff coordination
  • Effective listening
  • Positive attitude
  • Customer service excellence
  • Clear communication
  • FOH procedures
  • Multitasking efficiency
  • Attentive

Affiliations

  • Reading
  • Volunteering
  • Community events
  • Cooking

Timeline

Warehouse operator

PMP Recruitment
11.2021 - 03.2022

Hospitality assistant

Off to work agency
07.2021 - 09.2023

Certificate of Higher Education - Child Nursing

Canterbury Christ Church University
09/2024 -

A-Levels - Business studies

La Retraite Sixth Form
09/2019 - 06/2021

A-Levels - Health and Social Care

La Retraite Sixth Form
09/2019 - 06/2021

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Rhiana Brown