SCOTT COOP
Warwick,Warwickshire
Summary
Bring 16 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
10
10
years of professional experience
Work History
Customer Service Assistant
Heart Of England Society Co-op
Royal Leamington Spa, Warwickshire
12.2022 - 06.2024
- Communicated effectively with colleagues to ensure seamless service delivery.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Assisted customers with product inquiries for enhanced shopping experience.
Customer Service Assistant & Step Up
One-Stop
Warwick, Warwickshire
11.2022 - 12.2022
- Serving customers and taking cash & card payments + Pay point transactions
- Stock replenished and date checking stock and keeping shop floor clean & tidy
- Running shift with customer assistant to completed office paperwork & too completed end of day tasks count tills & cash machine
- Also change promotions stands and ends and make sure correct posters are displayed.
Customer Service Assistant & Step Up
One-Stop
Royal Leamington Spa, Warwickshire
03.2022 - 10.2022
- Serving customers and taking cash & card payments + Pay point transactions
- Stock replenished and date checking stock and keeping shop floor clean & tidy
- Running shift with customer assistant to completed office paperwork & too completed end of day tasks count tills & cash machine
- Also change promotions stands and ends and make sure correct posters are displayed.
Customer Service Assistant
BP
Warwick
04.2021 - 11.2021
- Serving customers & taking cash & card payments Stock replenished & rotation checking sell by dates
- Keep shop floor area clean & tidy
- Answered customer enquiries in a professional and polite manner, often going the extra mile to provide an enjoyable customer experience.
Customer Service Assistant
Ascona Retail
Southam
08.2020 - 03.2021
- Running Site in Manager Absent
- Dealing with cashing up & paperwork from previous business day
- Placing orders to keep shop full of stock
- Making site safe & legal to trade on daily basis
- Assured till count and bank deposits had proper amount of money at openings and closings
- Supervised staff and monitored performance, as well as coached and mentor in daily responsibilities
- Assigned tasks to employees and monitored productivity, performance, and task completion.
Supervisor/Customer Service Assistant
Euro Garages
Warwick, Warwickshire
09.2018 - 06.2020
- Dealing with cashing up & paperwork from previous business day
- Placing orders to keep shop full of stock
- Making site safe & legal to trade on daily basis
- Assured till count and bank deposits had proper amount of money at openings and closings
- Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities
- Assigned tasks to employees and monitored productivity, performance, and task completion.
Sales Assistant
BP Budbrooke North
06.2017 - 09.2018
- Serving customers & taking cash & card payments
- Stock replenished & rotation checking sell by dates
- Keep shop floor area clean & tidy
- Answered customer enquiries in a professional and polite manner, often going the extra mile to provide an enjoyable customer experience.
Customer Service Assistant
Booker Wholesale
03.2017 - 06.2017
- Serving customers & scanning their trolleys through the till Taking cash & card payments through the pay point outlet.
Customer Service Assistant
Welcome Break
03.2014 - 03.2017
- Serving customers & taking cash & card payments Stock replenished & rotation checking sell by dates keeping shop floor area clean & tidy (Acting Up Role) Running the early & late shift, delegate tasks to members of staff during the shift
- To end the business day and to cash up all the tills and to make their balance and make sure all paperwork & PC work is completed for the day.
Education
Some College (No Degree) - Further Education
Portland College
Mansfield, Nottinghamshire 09.1990 - 05/1993
Some College (No Degree) - School Education
Aylesford School
Warwick, Warwickshire 09/1986 - 06/1990
Skills
- Customer Service
- Cash handling
- Customer relations
- Product knowledge
- Refund and exchange processing
- Stock management
- Data Entry
- Conflict Resolution
- Key holder
- Good Communication & Team Player
- Good IT Skills
- Good Timekeeping
- Professional and mature
Timeline
Customer Service Assistant
Heart Of England Society Co-op
12.2022 - 06.2024
Customer Service Assistant & Step Up
One-Stop
11.2022 - 12.2022
Customer Service Assistant & Step Up
One-Stop
03.2022 - 10.2022
Customer Service Assistant
BP
04.2021 - 11.2021
Customer Service Assistant
Ascona Retail
08.2020 - 03.2021
Supervisor/Customer Service Assistant
Euro Garages
09.2018 - 06.2020
Sales Assistant
BP Budbrooke North
06.2017 - 09.2018
Customer Service Assistant
Booker Wholesale
03.2017 - 06.2017
Customer Service Assistant
Welcome Break
03.2014 - 03.2017
Some College (No Degree) - Further Education
Portland College
09.1990 - 05/1993
Some College (No Degree) - School Education
Aylesford School
09/1986 - 06/1990
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