Emilija Klimaite
london,essex
Summary
Accomplished professional with extensive expertise in customer relationship management, office administration, and financial reporting. Demonstrates proficiency in Microsoft Office Suite and excels in data management, payroll processing, and document organisation. Known for outstanding customer service and effective team collaboration, with strong communication skills and a proven track record in training staff and problem resolution. Highly organised with leadership skills, adept at process improvement and maintaining office records. Committed to discretion and confidentiality while excelling in budgeting, financial planning, invoicing, basic accounting, and bookkeeping. Career goals include leveraging skills to enhance operational efficiency and drive business success.
Overview
9
9
years of professional experience
Work history
Customer Service Assistant
Showcase Cinema
Barking, Essex
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
- Processed customer transactions swiftly and accurately, maintaining confidentiality and adhering to data protection guidelines.
- Assisted with product selections according to individual requirements and preferences.
- Delivered personalised recommendations based on customer preferences and purchase history, enhancing shopping experience and loyalty.
- Facilitated returns and exchanges, applying company policies to support customer decisions and promote trust.
Administrator
SMG Business
london, london
05.2024 - 01.2026
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Completed daily billing, collections and reporting duties.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
- Set up new files and assigned tracking numbers.
- Developed and maintained effective communication channels between departments, enhancing organisational workflow.
- Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
- Collaborated closely with other managers to smooth and improve office operations.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Conducted comprehensive database management, ensuring accurate and up-to-date records for efficient information retrieval.
- Administered payroll processing, including calculating hours, processing expenses, and issuing payments, to ensure timely compensation.
Accounting Finance Intern
Barking and Dagenham College.
london, essex
01.2017 - 01.2018
- Reconciled bank statements monthly, ensuring accuracy in financial records and reports.
- Processed invoices and managed accounts payable and receivable, enhancing cash flow management.
- Assisted in the preparation of financial statements, following strict deadlines to support timely analysis.
- Developed advanced abilities in accounting software to expertly manage financial recordkeeping.
- Prepared internal and external presentations and reports using Excel, Word and PowerPoint.
Retail Assistant
Miss Citi
london, essex
01.2017 - 12.2017
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Processed sales transactions accurately, handling cash and card payments efficiently.
Education
GCSEs - Business Admin
- [Type] Academic Achievement Award
- Coursework in [Area of expertise]
Skills
- Customer relationship management
- Office administration
- Financial reporting
- Data management
- Microsoft Excel
- Payroll processing
- Document organisation
- Customer service
- Team collaboration
- Communication skills
- Training staff
- Problem resolution
- Process improvement
- General office administration
- Administrative procedures
- Written and verbal communication
- Record-keeping
- Highly organised
- Leadership skills
- Microsoft office suite proficiency
- Maintaining office records
- Customer relationship building
- Outstanding customer service
- Invoicing
- Basic accounting
- Bookkeeping
- Discretion and confidentiality
- Customer relationship management systems
- Budgeting and financial planning
- Office equipment operation
- Attention to Detail
- Order processing
- Reporting and documentation
- Business correspondence
- Customer Service
Education
other
Hobbies and interests
- I love reading books that can be educational.
- I love spending time with family and freinds.
- Socialising, going to the gym and running.
Career goals
- My career goals are to progress and work in a bigger company.
- I see myself doing better in the job im in now.
- being able to be a team leader and progress in my career.
Timeline
Administrator - SMG Business
05.2024 - 01.2026
Accounting Finance Intern - Barking and Dagenham College.
01.2017 - 01.2018
Retail Assistant - Miss Citi
01.2017 - 12.2017
Customer Service Assistant - Showcase Cinema
Barking and Dagenham College - GCSEs, Business Admin