Sarah Collins
Oldham,lancashire
Summary
Experienced professional specializing in residential lettings management and real estate software. Proficient in CRM systems, strategic pricing, and compliance with housing regulations. Demonstrated success in client liaison, negotiation, and business development, with a strong background in sales techniques and market analysis. Skilled in creating virtual tours and executing digital marketing strategies to boost property visibility while ensuring adherence to building regulations and leasehold requirements.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work history
Estate agent
lets relocate
manchester
2018.01 - 2024.01
- Explained buying steps and answered questions with clear guidance to clients.
- Advised first-time homebuyers on mortgage options for confident decisions.
- Arranged viewings and highlighted best property features to interested buyers.
- Prepared tenancy agreements, organised repairs, and collected rent for efficiency.
- Matched properties to budget and requirements to support successful purchases.
- Drafted engaging property descriptions for online listings to attract buyers.
- Resolved enquiries quickly with accurate information to improve customer satisfaction.
- Used marketing and quality listings to promote sales to wider audiences.
- Handled disputes calmly, resolving landlord and tenant issues effectively.
- Kept up-to-date records of buyer interactions for transparency.
- Built client relationships to encourage repeat business and referrals.
- Advertised properties via brochures, adverts, and multiple listing services for reach.
- Managed rentals by arranging tenancies and overseeing rent collection and upkeep.
- Updated online platforms with new listings to sustain buyer interest.
- Used deep understanding of conveyancing procedures to simplify buying and selling process for clients.
- Assisted clients to navigate the complex process of buying and selling properties.
Property manager
camelot property management
oldham, lancs
2013.01 - 2018.01
- Implemented cost-effective maintenance plans to protect property values over time.
- Coordinated repair work to minimise disruption across occupied units.
- Organised regular meetings with owners to discuss investment updates and concerns.
- Carried out property inspections to keep cleanliness and repairs high standard.
- Conducted market research to set competitive rental prices for maximum profitability.
- Ensured compliance with housing laws and safety regulations for landlord and tenant rights.
- Managed tenant move-ins and move-outs to reduce vacancy periods effectively.
- Developed tenant retention strategies to support long-term residency and stable income.
- Oversaw rent collection to maintain consistent cash flow for property owners.
- Conducted thorough background checks to reduce default and property damage risks.
- Prepared detailed monthly financial reports for property owners.
- Oversaw property maintenance with tradesmen to complete repairs.
Letting agent
northwood lettings
manchester
2010.03 - 2015.01
- Managed property viewings for potential tenants to boost interest in listings.
- Built larger managed-property portfolio through proactive networking with landlords.
- Maintained meticulous records of transactions to support regulatory compliance requirements.
- Resolved landlord-tenant disputes amicably to protect long-term renting relationships.
- Produced timely property-status reports to keep landlords informed accurately.
- Drafted detailed advertising descriptions to attract prospective tenants consistently.
- Completed thorough tenant screenings to support safer lettings outcomes.
- Developed strong landlord and tenant relationships through clear communication daily.
- Negotiated tenancy agreements to deliver optimal outcomes for both parties.
- Conducted comprehensive market research to identify rental opportunities effectively.
- Processed rent collections efficiently to reduce late-payment occurrences.
- Handled tenant issues promptly to sustain high client satisfaction levels.
- Kept housing-law knowledge current to provide accurate advice.
- Organised regular property inspections to maintain required property standards.
- Created marketing strategies to improve property visibility in competitive markets.
- Coordinated with clients to support a smooth letting process.
Education
Some College (No Degree) - Customer Service
Oldham Training Center
Oldham 2003.07 - 2004.06
Skills
- Residential lettings management
- Virtual tour creation
- Real estate software proficiency
- Estate agency legislation knowledge
- Building regulations expertise
- CRM systems proficiency
- Strategic pricing strategies
- Leasehold knowledge
- Housing regulations compliance
- Customer service excellence
- New business development
- Sales negotiation skills
- Client liaison expertise
- Proven sales techniques
- Market analysis capabilities
- Prospecting and cold calling strategies
- Persuasive negotiation skills
- Verbal and written communication skills
- Microsoft Office proficiency
- Digital marketing strategies
Timeline
Estate agent
lets relocate
2018.01 - 2024.01
Property manager
camelot property management
2013.01 - 2018.01
Letting agent
northwood lettings
2010.03 - 2015.01
Some College (No Degree) - Customer Service
Oldham Training Center
2003.07 - 2004.06