SAROOP VERMA
Belfast,Belfast
Summary
Accomplished professional with expertise in retail software proficiency and operational optimisation. Demonstrates strong capabilities in store layout design, employee scheduling, and supply chain management. Skilled in crisis management and visual merchandising, with a proven track record in cash handling and e-commerce strategy. Proficient in Microsoft Office skills, aiming to leverage these competencies to drive business success and enhance customer experience.
Overview
4
4
years of professional experience
Work history
Store Manager
D-Mart
New Delhi, Delhi
01.2023 - 07.2025
- Overlooked and led a team of 8+ Staff, overseeing daily operations, shift scheduling, and performance management to ensure smooth store functioning.
- Drove a 14% increase in monthly sales by implementing effective merchandising, upselling strategies, and customer engagement initiatives.
- Managed inventory worth over ₹50 lakh, reducing wastage and stock loss by 10% through improved control and regular audits.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Store Staff
Reliance Retail
New Delhi, Delhi
09.2021 - 12.2022
- Provided assistance to 200+ customers each day with product choices, payments, and inquiries, maintaining a 95% customer satisfaction rating based on survey feedback.
- Managed and restocked inventory for over 1,000 SKUs, lowering stock discrepancies by 20% through precise tracking and prompt replenishment.
- Helped drive a 10% rise in monthly sales through displayed promotional material on storefronts to attract shoppers, merchandising and special offers.
- Demonstrated product usage and features to customers.
Education
Master of Science - Digital Business
Queen's University Belfast
Belfast 9 2025 - 03.2026
Bachelor of Business Administration - Marketing
Bennett University
Greater Noida 7 2018 - 7 2021
Skills
- Retail software proficiency
- Operational optimization
- Store layout design
- Employee scheduling
- Supply chain management
- Crisis management
- Visual merchandising
- Cash handling
- E-commerce strategy
- Microsoft Office skills
LANGUAGES
English
Proficient (C2)
HOBBIES AND INTERESTS
Reading, Football, Business, Data enthusiast
Timeline
Store Manager
D-Mart
01.2023 - 07.2025
Store Staff
Reliance Retail
09.2021 - 12.2022
Master of Science - Digital Business
Queen's University Belfast
9 2025 - 03.2026
Bachelor of Business Administration - Marketing
Bennett University
7 2018 - 7 2021