EDEMA FELIX
London,Barnet
Summary
Dynamic professional skilled in leadership and customer engagement. Strong organizational and communication skills drive team success and enhance operational efficiency. Focused on achieving measurable improvements in store performance.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Store manager
ALDI STORES LTD
London, 840 OLD KENT ROAD SE15 1NQ
02.2018 - Current
- Led daily operations to ensure efficient store management and exceptional customer service.
- Trained and mentored team members to improve overall performance and enhance skill sets.
- Implemented inventory control measures to maintain optimal stock levels and minimise waste.
- Developed staff schedules to ensure adequate coverage during peak trading hours and special events.
- Conducted regular audits to ensure compliance with health and safety regulations and company policies.
- Fostered a positive shopping environment through effective merchandising and promotional displays.
- Resolved customer complaints promptly to maintain satisfaction and encourage repeat business.
- Collaborated with regional management to align store objectives with company initiatives and standards.
- Implemented promotional displays to increase product visibility and sales.
- Coached underperforming employees improving their job performance significantly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Assisted customers in locating products around the shop floor promptly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Maintained an organised stock room for easy accessibility of goods.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
Store manager
Poundland
London, 323-324 ELEPHANT AND CASTLE SHOPPING CENTR SE1 6TE
10.2015 - 02.2018
- Achieved high standards of customer service and satisfaction through effective team leadership.
- Managed inventory levels to guarantee product availability for customers.
- Developed and implemented training programmes for new staff to enhance skills.
- Oversaw daily operations, ensuring optimal store efficiency and productivity.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Assisted customers in locating products around the shop floor promptly.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Followed industry trends and set pricing strategies to maximise business returns.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Evaluated products to select mix meeting current customer demand.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
Store manager
99P STORES LTD
London, 323 ELEPHANT AND CASTLE SHOPPING CENTRE SE1 6TE
01.2010 - 10.2015
- Ensured efficient store management and outstanding customer service through effective daily operations.
- Boosted team performance and product knowledge by implementing comprehensive staff training programmes.
- Maintained optimal stock levels and minimised waste through coordinated inventory management processes.
- Created appealing product displays and improved sales by overseeing visual merchandising strategies.
- Developed promotional campaigns to attract customers and increase foot traffic during peak periods.
- Maintained an organised stock room for easy accessibility of goods.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Streamlined operations to maximise efficiency and minimise waste.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Planned logistical operations for safe transportation, storage and sale of goods.
Education
Bachelor of Science - SOCIAL STUDIES
OLABISI ONABANJO UNIVERSITY
OGUN STATE NIGERIA 03.2004 - 03.2008
Skills
- Store layout planning
- Retail software proficiency
- Operational optimization
- Store security protocols
- Visual merchandising
- Employee scheduling
- Staff rota management
- Cash handling expertise
- Financial reporting skills
- Product pricing strategies
- Brand promotion techniques
- Barcode scanning proficiency
- Loss prevention methods
- Profit and loss analysis
- Merchandising skills
- POS system management
- Product ordering processes
- Employee motivation strategies
- CPR certification
- Health and safety compliance
- Staff mentoring and coaching
- Performance evaluation techniques
- Microsoft Office expertise
- Sales promotion strategies
- Time management skills
Affiliations
- GYM
Languages
English
Fluent
REFRENCE
ON REQUEST
Timeline
Store manager
ALDI STORES LTD
02.2018 - Current
Store manager
Poundland
10.2015 - 02.2018
Store manager
99P STORES LTD
01.2010 - 10.2015
Bachelor of Science - SOCIAL STUDIES
OLABISI ONABANJO UNIVERSITY
03.2004 - 03.2008