Matthew Taylor
Nottingham
Summary
Experienced store manager with focus on driving sales and improving store operations. Specialise in transforming underperforming stores into high revenue generators by refining processes and motivating teams making proactive business plans. Possess unique skills in strategic planning and team leadership to enhance customer experience and maximise profitability.
Knowledgeable about retail operations with strong focus on customer service and team leadership. Skilled in inventory management, sales strategies, and conflict resolution. Ready to use and develop communication, organisational, and problem-solving skills in senior management role.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Store Manager
Co-op Food
Nottingham, Nottinghamshire
08.2011 - Current
- Resolved customer complaints effectively, protecting store's image and consumer relationships.
- Coached underperforming employees improving their job performance significantly.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Assisted customers in locating products around shop floor promptly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Upheld health and safety regulations within premises to ensure safe shopping environment.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Maintained organised stock room for easy accessibility of goods.
- Handled cash transactions accurately, minimising financial discrepancies at till.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Implemented promotional displays to increase product visibility and sales.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Led performance reviews, identified areas for improvement.
- Facilitated staff training, resulting in better customer service.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records and reducing wastage by 20%.
- Ran promotions and events in line with company standards.
- Analysed sales figures, identifying areas to improve and implementing remedial action.
Team Leader
Tesco
Nottingham
03.2006 - 07.2011
- Facilitated staff training, resulting in better customer service.
- Implemented cost reduction measures, reduced overhead expenses.
- Maintained inventory control, reduced stock shortages.
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
- Managed team of around 25 staff.
Education
GCSEs - English Literature
Bigwood School
Nottingham 05.1998 - 06.1998
GCSEs - English Language
Bigwood School
Nottingham 05.1998 - 06.1998
GCSEs - Mathematics
Bigwood School
Nottingham 05.1998 - 06.1998
GCSEs - Geography
Bigwood School
Nottingham 05.1998 - 06.1998
GCSEs - Physical Education
Bigwood School
Nottingham 05.1998 - 06.1998
GCSEs - Double Science
Bigwood School
Nottingham 05.1998 - 06.1998
GCSEs - French
Bigwood School
Nottingham 05.1998 - 06.1998
Skills
- Effective communication
- Customer service expertise
- Budget oversight
- Regulatory adherence
- Quality assurance
- Inventory control
- Project leadership
- Conflict resolution
- Strategic planning
- Visual merchandising
- Product expertise
- Team leadership
- Interpersonal skills
- Staff mentoring
- Profit and loss analysis
- Business analytics
- Employee motivation strategies
- Loss prevention techniques
- Financial reporting
- Cash management
- Retail software proficiency
- Supply chain knowledge
- Full UK manual driving licence
Affiliations
- Keen golfer having previously played off a handicap of 4. Visited various renown golf courses around the world and continue to do this whilst abroad on family holidays. I am also an avid football fan, following Nottingham Forest throughout my life. I currently coach and manage an under 16 football team at a local football club and have gained my FA coaching qualifications including safeguarding. Enjoy to travel with my family. We are keen on travelling around North America and have visited over 20 US states.
Certification
I currently hold a liquor premises license.
References
References available upon request.
Timeline
Store Manager
Co-op Food
08.2011 - Current
Team Leader
Tesco
03.2006 - 07.2011
GCSEs - English Literature
Bigwood School
05.1998 - 06.1998
GCSEs - English Language
Bigwood School
05.1998 - 06.1998
GCSEs - Mathematics
Bigwood School
05.1998 - 06.1998
GCSEs - Geography
Bigwood School
05.1998 - 06.1998
GCSEs - Physical Education
Bigwood School
05.1998 - 06.1998
GCSEs - Double Science
Bigwood School
05.1998 - 06.1998
GCSEs - French
Bigwood School
05.1998 - 06.1998
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