Sarah Jayne Shaw
Romsey
Summary
Dedicated hospitality professional with expertise in tactful upselling and exceptional customer service. Proficient in draft beer pouring and bar equipment maintenance, ensuring seamless operations and high-quality service etiquette. Skilled in complaint resolution, consistently enhancing guest satisfaction and loyalty.
Friendly and adaptable individual with excellent communication skills and strong ability to handle high-pressure environments, eager to bring positive attitude and teamwork spirit to vibrant team. Competent in multitasking and customer service, ensuring seamless dining experience. Ready to contribute to customer satisfaction and team efficiency in the job .
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Bartender waiter
Duke on the test
Romsey, Hampshire
2024.05 - Current
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Responded promptly to customer inquiries, improving overall satisfaction rate.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Provided menu suggestions based on knowledge of popular items.
- Enhanced customer experience by suggesting food pairings with beverages.
- Kept customers satisfied with timely service delivery.
- Worked collaboratively within a team to ensure smooth operation during peak hours.
- Checked identification to ensure legal age requirements for alcohol consumption were met.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Assisted in stock control, reducing waste and ensuring availability of supplies.
- Liaised with kitchen service staff to ensure maximum efficiency in cleanliness and availability of glassware.
- Handled phone and the booking system to assist guests and customers.
Front of House/ Bartender/ Housekeeper
Dog and Crook
Braishfield
2023.12 - 2025.06
- I have worked here since December 2023, I do multiple jobs which include front of house, serving tables, preparing tables.
- I also work as a bartender here, whether that is on my own or helping colleagues.
- They have overnight facilities which I also clean.
- Housekeeping
- Serving
- Bartending
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
Pizza maker
Dominoes
Romsey
2023.10 - 2023.11
- Making the pizzas and keeping up with the upkeep of keeping the kitchen area clean.
- Food Preparations
- Created speciality pizzas upon request, showcasing creativity and flexibility.
- Upheld high food quality standards with close attention to detail in preparation tasks.
- Kept an organised workstation, enabling quick access to tools and ingredients during rush hours.
- Followed all health regulations strictly, ensuring safe food handling at all times.
Education
Criminology Diploma -
Peter Symonds College
2023.09 - 2025.05
Law BTEC -
Peter Symonds College
2023.09 - 2025.05
Media Makeup NVQ -
Peter Symonds
2023.09 - 2025.05
Skills
- Tactful upselling
- Draft beer pouring
- Bar equipment maintenance
- Service etiquette
- Customer Service
- Complaint resolution
Custom
Available upon request from my current job
Timeline
Bartender waiter
Duke on the test
2024.05 - Current
Front of House/ Bartender/ Housekeeper
Dog and Crook
2023.12 - 2025.06
Pizza maker
Dominoes
2023.10 - 2023.11
Criminology Diploma -
Peter Symonds College
2023.09 - 2025.05
Law BTEC -
Peter Symonds College
2023.09 - 2025.05
Media Makeup NVQ -
Peter Symonds
2023.09 - 2025.05