Coral Cantwell
Salford,United Kingdom
Summary
Driven and adaptable individual ready to excel. Possesses exceptional communication and problem-solving skills honed through various customer-facing roles. Committed to enhancing guest satisfaction and fostering a welcoming atmosphere.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Bartender/Waitress
Brewdog
Manchester, Greater Manchester
2025.03 - 2026.04
- Assisted customers in selecting personalised experiences by understanding unique preferences and tastes.
- Worked efficiently in a dynamic, high-pressure environment.
- Engaged with diverse clientele to ensure a welcoming atmosphere for all visitors.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Delivered exceptional customer service, resulting in repeat business.
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Mastered latte art techniques, added value to customer experience.
- Prepped coffee machines daily, ensured seamless service for customers.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Served individually made coffees to 100+ daily customers, working efficiently and precisely to meet demand.
Retail sales assistant
Rituals Cosmetics
Manchester, Greater Manchester
2024.10 - 2024.12
- Cleaned shelves and ensured products were organized on display.
- Assisted with shop restocking to maintain inventory levels.
- Supported customers with one-to-one basket building for tailored shopping experiences.
- Operated till efficiently, handling transactions accurately.
- Maintained cleanliness throughout the store to enhance customer experience.
- Collaborated with other team members for a streamlined shopping experience.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Promoted store offers to increase awareness among shoppers.
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Assisted customers in product selection for increased sales.
Receptionist
Camp Llandudno
Llandudno, Conwy
2024.07 - 2024.08
- Checked in bookings upon arrival to ensure smooth guest experiences.
- Welcomed and guided guests to designated camping areas for optimal comfort.
- Managed sales of drinks to enhance customer satisfaction.
- Addressed customer queries promptly to maintain high service standards.
- Created speciality pizzas upon request, showcasing creativity and flexibility.
- Followed all health regulations strictly, ensuring safe food handling at all times.
- Prepared ingredients to maintain fresh stock for pizza toppings.
- Dealt with emergency situations promptly, ensuring guest safety at all times.
- Handled reception duties including answering phone calls and managing email correspondence efficiently.
Education
Bachelor of Arts - Media and Performance
University of Salford
Salford 2025.09 -
Higher National Certificate - Musical Theatre
Pendleton College
Salford 2024.09 - 2025.07
UAL Extended Diploma - Musical Theatre
Liverpool Institue of Performing Arts
Liverpool 2022.09 - 2024.07
GCSEs -
Ysgol Aberconwy
Conwy 2017.09 - 2022.07
Skills
- Service etiquette
- Multitasking efficiency
- Draft beer pouring
- Table arrangement
- Sales-Driven mindset
- Bar equipment maintenance
- Tactful upselling
- Glassware knowledge
- Customer Service
- Payment Processing
- Luxury events
- Coffee machine operating
- Bottomless brunch delivery
Languages
English
Native
Welsh
Advanced
References
References available upon request.
Timeline
Bachelor of Arts - Media and Performance
University of Salford
2025.09 -
Bartender/Waitress
Brewdog
2025.03 - 2026.04
Retail sales assistant
Rituals Cosmetics
2024.10 - 2024.12
Higher National Certificate - Musical Theatre
Pendleton College
2024.09 - 2025.07
Receptionist
Camp Llandudno
2024.07 - 2024.08
UAL Extended Diploma - Musical Theatre
Liverpool Institue of Performing Arts
2022.09 - 2024.07
GCSEs -
Ysgol Aberconwy
2017.09 - 2022.07