Summary
Overview
Work History
Education
Skills
Timeline
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MOLLY MADDOX

Darwen,Lancashire

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Friendly and adaptable individual with excellent communication skills and strong ability to handle high-pressure environments, eager to bring positive attitude and teamwork spirit to vibrant team. Competent in multitasking and customer service, ensuring seamless dining experience. Ready to contribute to customer satisfaction and team efficiency in the upcoming role.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Bartender/Waitress

WETHERSPOONS UK
Darwen, UK
11.2023 - 04.2025


  • Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
  • Utilised POS systems efficiently to process orders quickly.
  • Maintained cleanliness of the bar area by regular sweeping and mopping.
  • Managed end-of-night closing duties for a seamless handover to morning staff.
  • Increased upselling success rate by learning about various drink profiles and preferences.
  • Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
  • Responded promptly to customer inquiries, improving overall satisfaction rate.
  • Ensured compliance with hygiene standards through routine cleaning tasks.
  • Demonstrated professionalism and patience whilst dealing with difficult customers.

Bar Associate

Spitfire Sports Bar
Darwen, UK
04.2023 - 04.2025
  • Fulfilled all bar duties, including bar set up, replenishing stock and dispensing a range of drinks including cocktails
  • Would often work alone, being responsible for opening the venue to customers and closing it at end of the business day, including cashing up.
  • Responsible for dealing with conflict and other tough situations including intoxicated, violent, confrontational and difficult customers
  • Liaising with door staff and other work colleagues
  • Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
  • Prepared drinks quickly without compromising on quality or taste.
  • Served customers with a friendly demeanor, improving overall bar atmosphere.
  • Ensured cleanliness of bar area for a comfortable drinking environment.
  • Maintained stock levels to prevent shortage during peak hours.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.

Bar Associate

Royal Oak at Riley Green & Pleasington Golf Club
Blackburn, UK
01.2022 - 01.2023
  • Employed as bar person with occasional waitress duties at two premises, a busy restaurant and a golf club owned by the same company
  • Fulfilled all bar duties, serving customers at the bar and in the restaurant, replenishing stock and stocktaking, training new staff members, supervising junior staff members
  • Responsible for cashing up at close of business and shutting the premises the end of the night
  • Handled cash transactions accurately, ensuring financial integrity of the establishment.
  • Improved efficiency by multitasking during busy periods.
  • Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
  • Managed inventory effectively, reducing wastage of resources.
  • Maintained stock levels to prevent shortage during peak hours.
  • Worked well under pressure maintaining high standards of service even during rush hours.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Assisted in setting up events at the bar resulting in smooth operations.
  • Offered personalised service to regular customers enhancing loyalty.

Waitress

Checks and Greys Cathedral Café
, UK
01.2021 - 12.2021
  • Carried out food service duties, serving food, taking orders and catering to customer needs
  • Making coffee with barista style coffee machine and serving alcoholic drinks
  • Involved in the preparation, catering and delivery of services at formal events associated with the cathedral
  • Enhanced guest satisfaction through attentive and prompt service.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Provided top-notch service to customers, improved overall dining experience.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Accommodated special event needs, provided customised services for parties.
  • Managed table settings for enhanced dining experience.

Supervisor/Waitress/Bar Associate

The Royal Oak at Riley Green
, UK
01.2019 - 12.2019
  • Carried out food service duties, serving food and drink, taking customer orders, addressing and liaising with food preparers in relation to dietary requirements, allergies and intolerances, preparing and cleaning tables and workstations, replenishing stock and taking cash and electronic card payments
  • With increased experience, was employed behind the bar, serving alcoholic drinks, changing barrels, and preparing different types of coffee drinks using the restaurant's in-house coffee machine
  • Assisted customers with food orders and queries, ensured customer were satisfied with food and service delivered and tried to resolve any problems or issues raised
  • Worked alongside other team members and assisted them in delivering quality service to customers
  • Involved in the replenishment of stock to ensure the restaurant and bar worked efficiently
  • Managed daily operations to increase productivity.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Oversaw inventory management to avoid any shortage or excess stock issues.

Education

University Degree - Music, Business

BIMM Univerisity
Manchester, Greater Manchester
09.2023 - 04.2025

A-Levels - Media

Cardinal Newman College
Preston, Lancashire

A-Levels - Music Technology

Cardinal Newman College
Preston

AS Level - Business

Cardinal Newman
Preston, Lancashire

A-Levels - Music Performance

Cardinal Newman College
Preston, Lancashire

Skills

  • Bartending
  • Stocking
  • Customer service
  • Cashiering
  • Microsoft Office
  • Guest services
  • Time Management
  • Drinks & Cocktail Mixing
  • Maintenance
  • Hospitality
  • Administrative experience
  • Serving
  • Catering
  • Restaurant experience
  • Supervising experience
  • Leadership
  • Driving
  • Bar Operations (including set up and close down)
  • Food preparation
  • Sales
  • Food safety
  • Barista experience
  • Organisational skills
  • Communication skills
  • Stock Control
  • Customer Service & Satisfaction
  • Cash handling
  • Staff Development & Training
  • Glassware knowledge
  • Wine pouring technique
  • Alcoholic pairing suggestions
  • Multitasking efficiency
  • Service etiquette
  • Draft beer pouring
  • Table setting standards
  • Tactful upselling
  • Alcohol licensing awareness
  • Wine knowledge
  • Bar management
  • First aid training

Timeline

Bartender/Waitress

WETHERSPOONS UK
11.2023 - 04.2025

University Degree - Music, Business

BIMM Univerisity
09.2023 - 04.2025

Bar Associate

Spitfire Sports Bar
04.2023 - 04.2025

Bar Associate

Royal Oak at Riley Green & Pleasington Golf Club
01.2022 - 01.2023

Waitress

Checks and Greys Cathedral Café
01.2021 - 12.2021

Supervisor/Waitress/Bar Associate

The Royal Oak at Riley Green
01.2019 - 12.2019

A-Levels - Media

Cardinal Newman College

A-Levels - Music Technology

Cardinal Newman College

AS Level - Business

Cardinal Newman

A-Levels - Music Performance

Cardinal Newman College

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MOLLY MADDOX