Lou Jefferson Malibiran
Summary
With background in customer service, I excel at creating welcoming environments and handling diverse guest needs. My communication skills ensure smooth interactions with both colleagues and guests. Quick to adapt and always proactive, I bring energy and positive attitude to every shift. Teamwork and problem-solving are strengths that I utilise to enhance overall guest satisfaction.
Overview
9
9
years of professional experience
Work history
Bartender Waiter
Army navy club pall mall
2023.03 - 2025.03
- Kept bar stocked and organised for easy access and quick service to customers.
- Engaged with customers to create a welcoming atmosphere, responding to queries and feedback with professionalism.
- Assisted with stock counting, ordering and replenishing.
Food Runner
Hawksmoor
2021.02 - 2023.01
Barista
Starbucks Coffee
2018.04 - 2020.11
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Cleaned and sanitised work areas, utensils and equipment.
Food Runner
Jikoni
2016.02 - 2017.08
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Removed dirty dishes, glasses and cutlery from tables after customer use.
Skills
- Customer service
- Hospitality standards
- Drink preparation
- Time management
- Communication skills
- Customer engagement
- Communication
- Positive attitude
- Patience with customers
- Food service
- Drink serving speed
- Draft beer pouring
- Wine pouring technique
- Recipe memorisation
- Customer Service
- Payment Processing
- Order taking
- Customer interactions
- Taking customer orders
- Calm demeanour
Timeline
Bartender Waiter
Army navy club pall mall
2023.03 - 2025.03
Food Runner
Hawksmoor
2021.02 - 2023.01
Barista
Starbucks Coffee
2018.04 - 2020.11
Food Runner
Jikoni
2016.02 - 2017.08