Sarah Fabian
Leicester
Summary
A detail-oriented professional with extensive experience in billing, administration, and customer service. Demonstrates exceptional organisational efficiency, patience, and composure in managing tasks and ensuring seamless operations. Proficient in data entry, Microsoft Office, business correspondence, and maintaining a well-presented demeanour to support professional environments. Skilled at delivering high-quality results while fostering positive client relationships and streamlining processes. Committed to contributing to organisational success through adaptability and a strong work ethic.
I have a friendly disposition, which assists me in client-facing roles. As a responsible person, I have been employed in several positions of trust. I am always looking to learn from new experiences to further my career.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Business Support Team & Receptionist
Legacy Wills and Estate Planning Limited
Leicester
2023.11 - Current
- Managed end-to-end document administration, including preparation, distribution, tracking, and secure filing of client documentation.
- Coordinated electronic and manual document signing processes, ensuring compliance and accuracy.
- Provided front-of-house reception services, greeting clients and visitors in a professional manner. Delivered high-level client support by responding to email enquiries and resolving administrative queries.
- Collaborated cross-functionally with internal teams to improve workflow efficiency and meet service-level deadlines.
- Maintained document control systems, including logging, scanning, and digital record management.
- Administered incoming and outgoing mail, ensuring accurate record-keeping and timely distribution.
- Managed office supplies and stationery inventory to support operational continuity.
- Coordinated meeting room bookings, catering, and hospitality arrangements for client and stakeholder meetings.
- Created and maintained Excel spreadsheets to track tasks, deadlines, and operational data.
- Provided administrative support to multiple departments, assisting with correspondence, data entry, and ad hoc projects.
Delivery assistant
ZARA
Leicester
2023.03 - Current
- Working with the supervisors to ensure the store was maintained to a high standard, keeping customer safety and business flowing.
- Efficiently process and organise daily deliveries and maintain stockroom inventory.
- Ensure the store is meticulously presented and ready for opening, contributing to smooth overnight operation in a high retail environment.
- Enhanced customer satisfaction through prompt and efficient deliveries.
- Improved efficiency by sorting and loading goods in a timely manner.
Conveyancing Paralegal & Administration Assistant
Arrow Conveyancing
Leicester
2021.07 - 2023.11
- Providing support and taking instruction from Solicitors, including preparation of sale and purchase files, the transfers of titles, and drafting contracts and Title Reports.
- Responsibilities also include preparing Mortgage reports, advising, and keeping clients up to date with the progress of their transactions.
- Dealing with estate agents, mortgage lenders, and solicitors at every stage of transactions from initial instructions through to completion. Further to this, responsibilities include preparing SDLT and LTT.
- working on Compliance, submitting Certificates of Title, and ordering Initial and final Redemption Statements, as well as working on completion bundles and letters.
- Liaised effectively with other law firms during property negotiations for successful deal closures.
Lettings Administrator and Maintenance
Nico Properties
Leicester
2020.10 - 2021.06
- Providing support to new and existing clients in relation to lettings and maintenance requirements.
- Arranging maintenance and repairs for current and new properties through telephone, email, and face-to-face.
- Assisting with tenant moving-in/out procedures. Processing new tenants’ documents and tenancy agreements.
- Maintaining files, including Gas Certificates and EPC lists, ensuring they are up to date. Showing properties to potential Tenants, projecting a positive image of both the property and the company.
- Providing an Excellent level of customer service at all times.
- Fostered positive landlord-tenant relationships through regular communication.
First Impressions and Legal Assistant
Nelsons Solicitors Limited
Leicester
2017.10 - 2020.10
- Delivering an exceptional electronic and hard copy file management service, photocopying, scanning and printing, binding documents.
- Extensive computer and data-related tasks, helping to resolve client queries, assisting lawyers to use the service efficiently, maintaining the highest levels of customer service, and identifying areas where the administrative support service could be improved.
- Filed vital legal documentation within strict deadlines.
- Upheld data quality standards with precise record-keeping.
- Provided comprehensive support to solicitors during trial preparations.
Store and Concession Supervisor
WAREHOUSE
Leicester
2015.11 - 2016.12
- Delegating tasks, ensuring the shop floor was run smoothly, completing paperwork, and meeting the stores' weekly and monthly targets.
- Managing rotas and shifts, serving customers as needed, helping with promotional events, and managing deliveries.
- Managing product displays, handling enquiries and complaints, interviewing and training staff.
- Monitored employee attendance records for maintaining discipline within the team.
- Fostered a positive work culture to boost employee morale.
Senior Cashier and Administration
ZARA
Leicester
2013.12 - 2015.07
- Handling cash, card payments, handling store/online refunds, ordering equipment for the store, solving till problems, and discrepancies. Organising and taking care of faulty items and overstock.
- Training new staff, keeping all cash desks tidy by checking them every hour. Handling ladies' wear, Menswear and kids' wear alterations, checking all departments' tills were working correctly.
- Dealt with high volumes of cash and card transactions accurately.
- Provided excellent customer service which increased repeat business.
Sales Advisor & Cashier
H&M
London
2012.09 - 2013.10
- Receiving deliveries, unpacking, and re-shelving or storing stock. Handling cash and card payments.
- Handling store and online refunds, overseeing the Fitting rooms, responsible for the organisation and cleanliness of my shop zone, promoting products and services, answering and responding to telephone calls.
- Maintained clean, organised retail environment to enhance shopping experience.
- Handled high volumes of transactions during holiday seasons efficiently.
Sales Advisor and Merchandiser
Claire's Accessories
London
2010.11 - 2011.11
- Receiving deliveries, unpacking and re-shelving or storing stock, handling cash and card payments, handling refunds.
- Keeping the shop and displays clean and tidy at all times. Involved in regular stock checks and stock take.
- Promoting products and services, being vigilant at all times, and minimizing stock loss through theft, loss, or damage.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Boosted brand reputation with demonstration of product knowledge.
Education
Spanish
College 'Escuela Oficial de Idiomas'
Leon, Spain 2009.09 - 2010.08
Spanish
College ' Escuela Oficial de Idiomas'
Leon, Spain 2008.09 - 2009.08
'Bratstvo-Jedinstvo' High School
Ulcinj, Montenegro 2005.09 - 2008.09
Skills
- Billing experience
- Organisational efficiency
- Flexible
- Patience and composure
- Customer Service
- Data Entry
- Microsoft Office
- Organisation and efficiency
- Administration
- Business correspondence
- Well-presented
Languages
English
Fluent
Italian
Fluent
Serbian
Native
Croatian
Native
Spanish
Fluent
Timeline
Business Support Team & Receptionist
Legacy Wills and Estate Planning Limited
2023.11 - Current
Delivery assistant
ZARA
2023.03 - Current
Conveyancing Paralegal & Administration Assistant
Arrow Conveyancing
2021.07 - 2023.11
Lettings Administrator and Maintenance
Nico Properties
2020.10 - 2021.06
First Impressions and Legal Assistant
Nelsons Solicitors Limited
2017.10 - 2020.10
Store and Concession Supervisor
WAREHOUSE
2015.11 - 2016.12
Senior Cashier and Administration
ZARA
2013.12 - 2015.07
Sales Advisor & Cashier
H&M
2012.09 - 2013.10
Sales Advisor and Merchandiser
Claire's Accessories
2010.11 - 2011.11
Spanish
College 'Escuela Oficial de Idiomas'
2009.09 - 2010.08
Spanish
College ' Escuela Oficial de Idiomas'
2008.09 - 2009.08
'Bratstvo-Jedinstvo' High School
2005.09 - 2008.09