Sufyaan Raffie

• Guest Services: Provide friendly, welcoming, and efficient service to all guests, ensuring superb customer experience during check-ins, check-outs, and throughout their stay.
• Front of House Duties: Meet and greet guests, attend to their needs, and address any queries or concerns promptly and courteously.
• Complaint Resolution: Assist in effectively managing customer complaints by providing or seeking swift solutions to ensure guest satisfaction.
• Reception Area Maintenance: Maintain clean and tidy reception area at all times, contributing to positive first impression for guests.
• Administrative Tasks: Undertake general office duties, including handling correspondence, emails, filing, and managing switchboard to ensure smooth running of reception area.
• Financial Administration: Administer general petty cash system and float accurately, ensuring proper financial procedures are followed.
• Food and Beverage Service: Interact with customers, take orders, and serve snacks and drinks, complying with all food and beverage regulations to enhance guest experience.
• Linen Distribution: Oversee distribution of linen and collaborate with housekeeping to set up for next day, ensuring operational efficiency and guest satisfaction.
• Health and Safety Compliance: Receive extensive training in health and safety regulations and internal systems to maintain compliance and optimise operations.
• Leadership Development: Participate in Aspire Level 1 internal leadership program, demonstrating clear aptitude for supervisory and managerial responsibilities.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Completed data entry tasks whilst adhering to strict deadlines.

• Took customer orders and provided front desk support, ensuring all orders were accurate and delivered in timely manner.
• Developed strong communication and customer service skills in fast-paced environment.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Offered friendly, efficient customer service and handled challenging situations with ease.

• Serve and prep food to high standard.
• Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
• Achieved efficient workflow with proper time management.
• Maintained high standards of food hygiene, securing customer trust.
• Ensured workplace cleanliness with regular maintenance tasks.
• Provided excellent customer service to enhance business reputation.
• Delivered orders promptly, ensuring high levels of customer satisfaction.
• Displayed teamwork skills to improve overall productivity.
• Managed cash register transactions for accurate record keeping.

• Assisted with construction tasks including fitting roofing insulation, setting up partitions, and groundwork for drainage.
• Maintained site cleanliness by promptly removing construction debris.
• Ensured safety regulations were followed whilst operating heavy machinery.
• Improved worksite efficiency by maintaining organised tool storage areas.
• Moved materials, resulting in a smooth workflow on the building site.
• Set up barriers around work areas to maintain public safety during construction operations.
• Mixed concrete using manual or machine methods, ensuring quality building material production.
• Assisted skilled workers, such as carpenters and bricklayers, for timely project completion.
• Worked under harsh weather conditions with dedication and resilience.
• Used a variety of power tools, demonstrating versatility and adaptability on the job site.
• Dug trenches and backfilled holes to assist with groundwork activities.
• Operated concrete mixers, circular saws and cordless drills.
• Prepared surfaces for painting using hand scrapers and wire brushes.
• Utilised PPE on site to prevent accidents.

• Packed customer orders into crates and loaded trucks for delivery.
• Met daily goals for packing and order fulfillment while maintaining accuracy.
• Replenished shelves as needed, helped maintain adequate stock levels at all times.
• Assisted team members in loading large items safely onto delivery trucks.
• Managed disposal of waste materials, maintained clean working environment.
• Packed orders for timely dispatch to customers.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

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• Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
• Provided excellent customer service to enhance business reputation.
• Promoted special offers or events to increase awareness among customers.
• Handled complaints effectively, resulting in increased customer satisfaction.
• Recommended menu items to guests, enhancing their dining experience.
• Checked guest satisfaction regularly, addressing any issues promptly.
• Greeted guests warmly upon arrival, creating a welcoming atmosphere.
• Cooperated closely with other team members to meet and exceed guests' expectations.

• Customer and Client Communication: Managed incoming communications via phone and email, directing inquiries to appropriate contract managers, ensuring timely and effective responses.
• Data Management: Organised and transferred images and job-related information for cleaning work sites, ensuring accurate data entry into system for job completion.
• Warehouse Operations: Assisted in managing stock of cleaning supplies, ensuring inventory levels were maintained to meet operational demands.
• Administrative Support: Provided comprehensive administrative support, including filing, document preparation, and scheduling, to enhance office efficiency.
• Customer Service: Addressed client inquiries and concerns, providing information and resolving issues to maintain high levels of customer satisfaction.
• Reporting: Prepared daily reports on open and closed client jobs, ensuring accurate tracking and communication of job statuses.
• Team Collaboration: Collaborated with various departments to ensure seamless operations and effective communication across teams.