Sarah Ekwomadu
Liverpool,United Kingdom
Summary
Detail-oriented professional with a strong background in financial processing, clearing settlement, and data management. Experienced in high-volume transaction reconciliation, audit compliance, and stakeholder communication across fast-paced financial and customer service settings. Highly analytical with advanced numerical skills, seeking to leverage expertise in process control and supplier support to add value to Bupa’s Accounts Payable team.
Overview
1
1
Certification
3
3
years of professional experience
Work history
Customer Service Assistant
Everton Football Club
2026.03 - 2026.08
- Delivered welcoming customer service during high-volume matchday operations, embodying strong interpersonal skills to manage customer flows smoothly and effectively.
- Assisted customers with information, directions and service requests, taking full ownership of issues to ensure positive customer outcomes in a fast-paced environment.
- Handled financial transactions including processing cash and card payments accurately while strictly adhering to financial handling procedures, till reconciliation, and audit requirements.
- Collaborated effectively within large, diverse teams to achieve operational objectives, actively valuing individual differences and fostering an inclusive atmosphere for all visitors.
- Participated actively in mandatory training sessions, including health, safety, and emergency awareness, maintaining strict compliance with safety regulations.
Clearing and Settlement Analyst
AFEX Commodities Exchange Limited
2024.01 - 2025.07
- Analysed market data on commodity prices, trading volumes, and fixed income instruments to identify trends and support daily reporting.
- Produced and contributed to daily market reports, delivering insights to internal stakeholders to inform trading and operational decisions.
- Processed and reconciled over 100 transactional documents, matching client and supplier records to ensure accuracy, compliance, and prompt settlement.
- Monitored client credit data and transaction records, ensuring compliance with credit limits and supporting risk management processes.
- Granted trading access to clients, demonstrating customer service orientation to facilitate seamless market participation and trade across all boards on the exchange.
- Developed and maintained comprehensive procedure manuals and Standard Operating Procedures (SOPs) across key operational areas, supporting lean process enhancements and operational consistency.
Education
B.Sc. - Economics
Pan-Atlantic University
LagosM.Sc. - Economic Policy and Data Analytics
University of Liverpool
United KingdomSkills
- Microsoft Office Suite proficiency
- Payment processing
- Invoice and Payment Reconciliation
- Data Sourcing and Root-Cause Analysis
- Stakeholder and Supplier Management
- Adaptability and High-Volume Management
- Data analysis proficiency
Certification
- Process Improvement Virtual Experience – Springpod (2026)
- Business Intelligence Virtual Experience – Springpod (2026)
Timeline
Customer Service Assistant
Everton Football Club
2026.03 - 2026.08
Clearing and Settlement Analyst
AFEX Commodities Exchange Limited
2024.01 - 2025.07
M.Sc. - Economic Policy and Data Analytics
University of Liverpool
B.Sc. - Economics
Pan-Atlantic University