Georgia Armstrong-Sharkey
Coventry,West Midlands
Summary
I am a dedicated professional with a strong history in customer service and client engagement. I have a lot of experience in outstanding customer service, problem-solving abilities, and strong communication skills. I'm organised and reliable with a positive attitude, committed to enhancing client retention through effective troubleshooting and testing skills. I bring several years of customer service experience within dynamic, fast-paced industry environments. I have excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Assistant
Smyths Toys Superstores
Coventry, West Midlands
10.2024 - 12.2024
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Bartender/Waitress
Greene King PLC
Coventry, West Midlands
04.2017 - 12.2017
- Delivered exceptional customer service, resulting in repeat business.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Utilised POS systems efficiently to process orders quickly.
- Worked collaboratively within teams to ensure smooth operation during peak hours.
Building Materials Salesperson
B&Q
Coventry, West Midlands
10.2016 - 02.2017
- Prepared detailed quotations for customers based on their specific needs.
- Reviewed competitors' offerings, staying ahead in the competitive market.
- Handled client inquiries, resulting in improved communication and sales.
- Coordinated delivery schedules, ensuring timely completion of projects.
Automotive Production Operative
Jaguar Land Rover
Solihull, West Midlands
01.2016 - 10.2016
- Completed intensive training for understanding various manufacturing processes.
- Operated heavy machinery safely after completing necessary training modules.
- Followed strict guidelines to ensure adherence to industry standards.
- Assisted in assembly process to meet production deadlines.
Waitress
TGI Fridays
Coventry, West Midlands
06.2015 - 12.2015
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Head Bartender
Coombe Abbey Hotel
Coventry, West Midlands
12.2013 - 06.2015
- Resolved customer complaints promptly, maintained business reputation.
- Ordered supplies regularly, prevented stock shortages.
- Collaborated with management to establish bar budgets and pricing structures.
- Assisted in event planning for successful functions and parties at the bar.
Banquet Supervisor
Coombe Abbey Hotel
Coventry, West Midlands
04.2012 - 12.2013
- Ensured smooth running of banquet events by effectively coordinating with kitchen and service staff.
- Oversaw the preparation and presentation of dishes at banquet functions.
- Ensured adherence to health and safety regulations by staff members at all times.
Sound and Lighting Board Operator
Coombe Abbey Hotel
Coventry, West Midlands
04.2012 - 12.2013
- Worked closely with directors to translate their vision into a reality using lights and sounds.
- Ensured safety standards were met whilst setting up and operating equipment.
- Consulted regularly with performers about their needs, tailoring services to meet them effectively.
Christmas Sales Assistant
Next Retail
Coventry, West Midlands
11.2011 - 01.2012
- Managed till operations, ensuring accurate transactions.
- Demonstrated excellent knowledge of store products, contributing to increased sales.
- Collaborated with team members for smooth running of store operations during peak times.
- Organised stock room for efficient retrieval of products.
Education
BTEC Level 3 Extended National Diploma - Travel and Tourism
Coventry College
Coventry 09.2013 - 07.2015
AS Level - Photography and English Language/Literature
Caludon Castle School and Sixth Form
Coventry 09.2012 - 06.2013
GCSEs - Various
Caludon Castle School and Sixth Form
Coventry 09.2007 - 07.2012
Skills
- Microsoft office suite proficiency
- Tactful diplomacy
- Patience endurance
- Communication excellence
- Point of sale operation
- Conflict mediation
- Leadership proficiency
- Strong empathy
- Time optimisation
- Initiative taking
- Cash handling
- High volume production pace
- Production line efficiency
Affiliations
- Astrology
- Astronomy
- Gaming
- Knitting
- Witchcraft
Timeline
Customer Service Assistant
Smyths Toys Superstores
10.2024 - 12.2024
Bartender/Waitress
Greene King PLC
04.2017 - 12.2017
Building Materials Salesperson
B&Q
10.2016 - 02.2017
Automotive Production Operative
Jaguar Land Rover
01.2016 - 10.2016
Waitress
TGI Fridays
06.2015 - 12.2015
Head Bartender
Coombe Abbey Hotel
12.2013 - 06.2015
BTEC Level 3 Extended National Diploma - Travel and Tourism
Coventry College
09.2013 - 07.2015
AS Level - Photography and English Language/Literature
Caludon Castle School and Sixth Form
09.2012 - 06.2013
Banquet Supervisor
Coombe Abbey Hotel
04.2012 - 12.2013
Sound and Lighting Board Operator
Coombe Abbey Hotel
04.2012 - 12.2013
Christmas Sales Assistant
Next Retail
11.2011 - 01.2012
GCSEs - Various
Caludon Castle School and Sixth Form
09.2007 - 07.2012
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