Summary
Work history
Education
Skills
Timeline

Sarah Dykes

Liverpool,Merseyside

Summary

Dedicated health service management professional with extensive experience in medical care work. Skilled in healthcare planning and coordination, over 15 years health care experience. Passionate in delivering safe, quality clinical support to achieve first-class service user ratings. Experienced manager with over 3 years in health industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible working schedule to deliver on team goals. Hard-working with strong organisational skills. Achieves goals through exceptional planning and prioritisation.

Work history

Ward mamager

Aintree hospital
Liverpool, Merseyside
12.2022 - Current
  • Administered staff scheduling, planning rotas to reflect skill mix against patient acuity and workload demand.
  • Led high-performing clinical and community support service teams.
  • Recruited committed, hardworking clinical teams for reliable care services.
  • Maintained a safe ward environment by ensuring standards of cleanliness in clinical areas.
  • Managed daily service operations through strategic care planning.
  • Delegated clinical nursing tasks to meet patients' care requirements.
  • Coordinated staff rotas to meet service requirements whilst remaining under budget.
  • Collaborated with external providers to meet patient care continuity needs.
  • Facilitated efficient ward operations by maintaining stock control, promptly re-ordering low-stock medication and supplies.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Actioned public health campaigns to educate patients on current issues.
  • Collaborated with local authorities in safeguarding vulnerable patients.

Deputy ward manager / rgn

Aintree hospital
Liverpool, Merseyside
04.2016 - 08.2021
  • Coordinated care across large wards based on patient priorities and requests.
  • Assisted team with developing balanced care plans incorporating physical, mental and social needs.
  • Helped deliver stabilising and life-saving treatments during medical emergencies.
  • Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
  • Stayed up-to-date on the latest nursing developments to provide best patient care.
  • Dealt with emergencies with calm and composure.
  • Advised on dietary, nutrition and illness prevention.
  • Assisted with infection control through social distancing and PPE wearing.
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Health care assistant

Aintree hospital
Liverpool, Merseyside
03.2009 - 04.2016
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Provided high-quality person-centred support and received consistently positive patient feedback.

Dental nurse

Roby Road dental practice
Liverpool, Merseyside
02.1999 - 08.2007
  • Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
  • Delivered compassionate care and support to patients to alleviate anxiety and stress.
  • Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
  • Advised patients on post-operative pain relief based on complexity of dental work completed.
  • Assisted fellow staff in additional duties for continued smooth running of practice operations.
  • Greeted patients and helped with completing intake and consent forms.
  • Helped to close surgery, treatment rooms and reception area at end of day.
  • Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.

Education

Certificate of Higher Education - palliative care

Liverpool John Moores University, Liverpool
01.2022 - 05.2022

Bachelor of Science - Adult nursing

Edge Hill University , Ormskirk
03.2016 - 03.2019

Certificate of Higher Education - Dental Nursing

liverpool dental hospital, Royal.dental.hospital
06.2001

GCSEs -

St John Bosco Arts College, Croxteth
09.1991 - 06.1995

Skills

  • Person-centred care
  • Clinical stock control
  • Policies and procedures
  • Duty rota administration
  • Troubleshooting
  • Leadership
  • Communication skills
  • Problem-solving
  • Team building
  • Management

Timeline

Ward mamager - Aintree hospital
12.2022 - Current
Liverpool John Moores University - Certificate of Higher Education, palliative care
01.2022 - 05.2022
Deputy ward manager / rgn - Aintree hospital
04.2016 - 08.2021
Edge Hill University - Bachelor of Science, Adult nursing
03.2016 - 03.2019
Health care assistant - Aintree hospital
03.2009 - 04.2016
Dental nurse - Roby Road dental practice
02.1999 - 08.2007
St John Bosco Arts College - GCSEs,
09.1991 - 06.1995
liverpool dental hospital - Certificate of Higher Education, Dental Nursing

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Sarah Dykes