Luisa Vigorito
Horley,Surrey
Summary
I am a registered mental health nurse with extensive experience in psychiatric intensive care unit management and nursing care, trauma-informed care, and crisis intervention. Mystrengths include building therapeutic rapports with patients and cares, de-escalation techniques, and multidisciplinary collaboration to ensure person-centred care and ward safety. I am skilled in clinical documentation, treatment planning, and compliance monitoring, with a strong understanding of healthcare law, ethical conduct, and clinical governance. I have experience in creating effective care plans to support individuals with mental health disorders and I am committed to delivering compassionate care while maintaining resilience in high-pressure situations. I also have experience in supporting patients with neurodiversity who require tailored communication and support plans to support their recovery.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Ward Manager
Sussex Partnership NHS Foundation Trust
Crawley, West Sussex
05.2024 - Current
- Oversaw patient admissions and discharges for seamless transitions of care.
- Ensured compliance with all hospital policies and procedures, promoting a professional work environment.
- Actively participated in hospital-wide initiatives leading towards improved healthcare services.
- Maintained accurate records keeping track of patients' progress effectively.
- Improved patient care by implementing efficient ward management practices.
- Supervised clinical tasks to maintain quality patient care across shifts.
- Supported complex patients and liaised with multiple services to provide well-rounded care.
- Worked closely with the neurodevelopmental service and supported patients with ASC and ADHD, creating person-centred care plans tailored to their needs.
- Handled emergency situations calmly, ensuring safety and well-being of patients and staff.
- Established a safe environment, contributing to improved patient recovery rates.
- Conducted regular meetings, fostering open communication among staff members.
- Streamlined communication for better team collaboration.
- Provided leadership for effective team performance.
- Implemented infection control measures, maintaining high hygiene standards in the ward.
- Facilitated staff scheduling, ensuring round-the-clock patient care.
- Fostered a culture of continuous improvement within the team through active encouragement and support.
- Assisted in recruitment processes, selecting highly competent nursing staff for the ward.
- Participated in audits regularly, meeting national health service requirements consistently.
- Managed complaints, ensuring ward team proactively engaged with patients and families to achieve best outcome.
- Administered staff scheduling, planning rotas to reflect skill mix against patient acuity and workload demand.
- Drove patient care quality improvement by ensuring timely completion of clinical documentation.
- Ensured continuity of care, contributing to clinical and nursing reviews to ensure accurate feedback on patient care.
- Advocated for patients' rights; fostered an environment of respect and dignity.
- Offered emotional support to distressed patients, instilled hope during recovery process.
- Devised individualised care and
- treatment plans.
- Conducted comprehensive mental health assessments to identify specific patient needs.
- Developed therapeutic relationships with patients, promoted mental wellness.
- Administered prescribed medication; monitored side effects for safety assurance.
- Collaborated with multidisciplinary team, ensured comprehensive patient care.
- Prevented violent situations, using de-escalation skills to manage aggressive patients.
- Briefed patients regarding de-escalation methods to help manage emotions.
- Attended case conferences and meetings to assess treatment success rates.
- Strictly followed medicines management requirements to consistently meet professional standards.
- Explained nature of emotional disturbances and emphasised need for treatment.
- Informed patients of rights to provide protective measures.
- Oversaw, trained and mentored student and junior nursing staff.
Mental Health Charge Nurse
Sussex Partnership NHS Foundation Trust
Crawley, West Sussex
03.2022 - 05.2024
- Administered medication as prescribed, ensuring patient's wellbeing.
- Provided emotional support to patients and families during difficult times.
- Trained new staff, increasing overall efficiency in the ward.
- Led a team of nurses for better patient management.
- Ensured adherence to hospital policies and procedures by all nursing staff members.
- Actively participated in meetings, contributing valuable insights into patient care.
- Planned individualised care plans according to the needs of each patient.
- Updated medical records accurately to maintain proper documentation.
- Managed emergency situations for swift and efficient response.
- Created a compassionate environment for patients through empathetic nursing approach.
- Delegated tasks to nursing staff, ensuring smooth workflow.
- Developed strong relationships with patients, improving their trust and comfort level.
- Coordinated and performed patient admissions, transfers and discharges.
- Provided excellent care with focus on patient safety, comfort and dignity.
- Monitored delivery of patient care for entire unit, including implementation of care plans.
- Maintained comprehensive patient care plans and monitored implementation of physicians' orders.
- Collaborated with multidisciplinary healthcare specialists to devise, implement and modify plans of care defining patient outcome goals.
- Consistently utilised least restrictive practice during de-escalation on PICU.
- Dealt with emergencies with calm and composure.
Mental Health Staff Nurse
Sussex Partnership NHS Foundation Trust
Crawley, West Sussex
09.2021 - 03.2022
- Offered emotional support to distressed patients, instilled hope during recovery process.
- Provided compassionate care for enhanced patient comfort and satisfaction.
- Devised individualised treatment plans for optimal results.
- Conducted comprehensive mental health assessments to identify specific patient needs.
- Developed therapeutic relationships with patients, promoted mental wellness.
- Established rapport with patients to foster trust and open communication.
- Responded promptly to mental health crises ensuring immediate intervention.
- Improved patient well-being by implementing effective mental health interventions.
- Administered prescribed medication; monitored side effects for safety assurance.
- Collaborated with multidisciplinary team, ensured comprehensive patient care.
- Administered emergency first aid when required, ensured physical wellbeing of patients.
- Prevented violent situations, using de-escalation skills to manage aggressive patients.
- Guaranteed patient safety by evaluating clients, assessing physical and mental symptoms for drug interactions and side effects.
- Briefed patients regarding de-escalation methods to help manage emotions.
- Completed accurate, detailed patient records to carefully monitor progress and improvements.
- Encouraged patients to engage in therapeutic and creative activities to assist healing process.
- Communicated and collaborated with patients to plan, assess and evaluate effective care programmes.
- Attended case conferences and meetings to assess treatment success rates.
- Strictly followed medicines management requirements to consistently meet professional standards.
- Recognised and resolved potential areas of conflict for continued best practices in patient care.
- Explained nature of emotional disturbances and emphasised need for treatment.
- Informed patients of rights to provide protective measures.
- Considered differential diagnoses and provided clinical recommendations.
- Dealt with emergencies with calm and composure.
- Leveraged person-centred care to develop care plans and enhance recovery process.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
Assistant Manager
Paperchase
Walton on Thames, Surrey
01.2019 - 09.2021
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Monitored sales performance regularly adjusting strategies as required.
- Provided support to manager during audits, ensuring accurate reports.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Assisted in recruitment process to build an effective workforce.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed daily operations to ensure smooth running of the shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Created a positive work environment, resulting in higher employee morale.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Streamlined store operations with efficient scheduling.
- Handled stock control duties diligently preventing overstocking or shortages.
- Monitored health and safety measures for guaranteed compliance.
- Established clear budgets and cost controls strategies to meet objectives.
Customer assistant
Paperchase
Reigate, Surrey
12.2014 - 01.2018
- Provided excellent customer service to ensure repeat business.
- Increased sales through suggestive selling techniques.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Assisted customers with product selection to ensure satisfaction.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Operated till systems smoothly, streamlining check-out process for customers.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Stocked shelves regularly for easy access to products by customers.
- Collaborated efficiently with team members to maintain smooth store operations.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Handled cash and card payments with accuracy.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
Diploma of Higher Education - Mental health nursing
University of Surrey
Guildford 09.2019 - 09.2021
Bachelor of Science - Psychology with Criminology
Kingston University
Kingston upon Thames 09.2014 - 09.2017
A-Levels -
St Bede's Sixth Form
Redhill, SurreyGCSEs -
St Bedes Secondary School
Redhill, SurreySkills
- Psychiatric Intensive Care Unit (PICU) experience
- Healthcare law understanding
- Therapeutic communication
- Ward safety regulations
- Therapeutic alliance building
- Proactive engagement
- Clinical documentation
- Trauma-informed care
- De-escalation techniques
- Compassionate care
- Creating care plans
- Knowledge of mental disorders
- Treatment planning and implementation
- Psychiatric diagnosis understanding
- Pharmacology knowledge
- Clinical governance understanding
- Ethical conduct
- Compliance monitoring
- Person-centred care
- Crisis Intervention
- Nursing best practices
- Multidisciplinary collaboration
- Critical decision making
- Application of restraint procedures
- Resilience in stressful situations
References
References available upon request.
Timeline
Ward Manager
Sussex Partnership NHS Foundation Trust
05.2024 - Current
Mental Health Charge Nurse
Sussex Partnership NHS Foundation Trust
03.2022 - 05.2024
Mental Health Staff Nurse
Sussex Partnership NHS Foundation Trust
09.2021 - 03.2022
Diploma of Higher Education - Mental health nursing
University of Surrey
09.2019 - 09.2021
Assistant Manager
Paperchase
01.2019 - 09.2021
Customer assistant
Paperchase
12.2014 - 01.2018
Bachelor of Science - Psychology with Criminology
Kingston University
09.2014 - 09.2017
A-Levels -
St Bede's Sixth Form
GCSEs -
St Bedes Secondary School