ELISE ROBERTS
Manchester,Greater Manchester
Summary
Dedicated professional with expertise in person-centred care, safeguarding awareness, and supporting individuals with learning disabilities and complex needs. Skilled in medication administration, infection prevention and control, and maintaining health and safety standards. Proficient in care planning, documentation, and positive behaviour support, with a strong focus on patient dignity, privacy, and independence. Adept at communication with patients, families, and multidisciplinary teams to ensure seamless collaboration. Experienced in laboratory testing, data entry, quality control, community engagement, and appointment support. Committed to delivering exceptional service while prioritising time management and conflict resolution to meet diverse needs effectively.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work history
Ward 10 Surgical Oncology — Management Placement
The Christie Hospital
- Final-year management placement within a specialist surgical oncology ward. Supported patients receiving surgical oncology care, including post-operative recovery, observations, documentation, comfort care and emotional support. Developed confidence in prioritisation, delegation, leadership, holistic assessment, pain management, escalation, and multidisciplinary working.
Ward F14
Wythenshawe Hospital
- Supported adult patients in a ward setting, assisting with observations, documentation, personal care, infection prevention and falls prevention. Reported changes in patient condition promptly and worked with the multidisciplinary team to deliver safe, individualised care.
Pre-Operative Admissions
Trafford General Hospital
- Supported patients through the pre-operative admissions process, assisting with observations, pre-operative checks, preparation for surgery and reassurance. Developed understanding of consent, patient safety, documentation, confidentiality, and perioperative care.
Acute Medical Unit
Wythenshawe Hospital
- Gained experience in a fast-paced acute medical setting, assisting with admissions, observations, personal care, and escalation of concerns. Developed confidence in recognising deterioration, prioritising care, and supporting safe patient flow.
North Manchester / Cheetham Integrated Care Team
- Supported community-based care for patients in their own homes and local care settings. Developed knowledge of holistic assessment, long-term condition management, safeguarding, risk assessment, care planning, admission avoidance and discharge support.
Urgent Care Centre
Trafford General Hospital
- Supported patients attending urgent care with minor illness and injury presentations. Developed awareness of triage, prioritisation, escalation, patient safety and communication with patients who may be anxious, distressed or in pain.
Ward 31 Stroke
Manchester Royal Infirmary
- Supported patients following stroke and neurological presentations, assisting with personal care, observations, mobility, nutrition, and hydration. Developed awareness of stroke rehabilitation, communication needs, falls prevention, escalation, and multidisciplinary working.
Cardiothoracic Transplant Unit
Wythenshawe Hospital
- Gained experience in a specialist high-acuity environment supporting patients requiring cardiothoracic and transplant care. Developed awareness of post-operative care, wound management, infection prevention, observations, documentation, and compassionate communication.
Ward 44
Tameside Hospital
- Delivered supervised ward-based care including personal care, pressure area care, nutrition, hydration, observations, and documentation. Built confidence working within a busy multidisciplinary ward team.
Support Worker
Turning Point
2023.05 - 2026.05
- Provide high-quality, person-centred care to residents with learning disabilities and complex needs within a 24-hour supported living environment.
- Assist with personal care, including washing, dressing, toileting and mobility, while maintaining dignity, privacy and independence.
- Administer prescribed medication safely and maintain accurate medication records.
- Follow individual care and support plans, updating documentation and reporting changes in needs, presentation or behaviour to senior staff.
- Support residents with daily living skills including meal preparation, cleaning, personal organisation, and household routines.
- Build positive and trusting relationships to promote emotional wellbeing, confidence, and social interaction.
- Support residents to attend appointments, activities and community engagements, promoting inclusion and independence.
- Use positive behaviour support strategies and respond calmly and professionally to challenging behaviour.
- Maintain a clean, safe and homely environment in line with health and safety, safeguarding and infection control standards.
- Work collaboratively with colleagues, families and professionals to ensure consistent and effective care.
- Contribute to handovers and team meetings, sharing relevant information to support safe care delivery and improve resident outcomes.
Laboratory Technician
Group 55
2022.08 - 2023.05
- Tested factory batches and samples to support product quality control.
- Calibrated equipment and prepared batch cards for products to be placed on test.
- Completed compatibility and stability testing.
- Prepared samples for microbiology laboratory testing.
- Ordered and received raw materials and used SAGE for stock and material records.
- Maintained laboratory cleanliness and followed safe working procedures.
Pharmacy Dispenser
NHS
2022.06 - 2022.08
- Dispensed prescriptions accurately and supported patients with prescription collection.
- Explained medication instructions and dosage information clearly to patients within role boundaries.
- Organised pre-made prescriptions and supported patient deliveries.
- Managed stock, received deliveries and updated pharmacy systems.
- Answered calls and contacted clinics to confirm prescription information.
- Maintained confidentiality, accuracy and professionalism in a healthcare environment.
- Developed awareness of safe medicines management, patient communication and attention to detail.
Laboratory Technician
Circular 1 Health, Barrow
2021.06 - 2022.06
- Carried out laboratory cleaning duties in line with infection control and health and safety requirements.
- Unpacked clinical samples safely and entered information accurately onto the LIMS system.
- Prepared equipment for LAMP, PCR and lateral flow testing processes.
- Processed lateral flow, LAMP and PCR samples efficiently and in line with standard operating procedures.
- Entered test results and sample data accurately using laboratory systems.
- Worked to service-level targets and maintained quality standards in a busy laboratory environment.
- Developed strong attention to detail, data accuracy and understanding of standard operating procedures.
Education
BSc - Adult Nursing
Manchester Metropolitan University
2023.09 - 2026.05
BSc - Equine Science — Second Class Degree
Myerscough University Centre
2018.09 - 2021.07
A-Levels and GCSEs - undefined
Central Academy Carlisle
2012.09 - 2018.07
Skills
- Person-centred care
- Patient dignity, privacy and independence
- Medication administration and accurate records
- Safeguarding awareness
- Infection prevention and control
- Health and safety standards
- Care planning and documentation
- Supporting individuals with learning disabilities and complex needs
- Positive behaviour support
- Communication with patients, residents, families and professionals
- Teamwork and multidisciplinary working
- Escalating concerns and reporting changes in need or behaviour
- Time management and prioritisation
- Customer service and conflict resolution
- Laboratory testing, data entry and quality control
- Community engagement and appointment support
References
- Christina, Forrester, Turning point Cumbria team manager, Christina.forrester@turning-point.co.uk, Turning Point
- William, Mullaney, Manchester metropolitan university lecturer, w.mullaney@mmu.ac.uk, Manchester Metropolitan University
Hobbies and Interests
Horse riding, Gym, Nature walks
Accomplishments
- Currently completing BSc Adult Nursing at Manchester Metropolitan University.
- Experienced support worker caring for individuals with learning disabilities and complex needs.
- Care Certificate completed.
- Qualified referee in Boccia.
- Achieved a Second Class BSc Equine Science degree.
- Built strong transferable experience across healthcare, pharmacy, laboratory, hospitality and leadership roles.
Custom
Additional Employment Experience from 2015-2021 in customer facing roles. Details available upon request.
Timeline
BSc - Adult Nursing
Manchester Metropolitan University
2023.09 - 2026.05
Support Worker
Turning Point
2023.05 - 2026.05
Laboratory Technician
Group 55
2022.08 - 2023.05
Pharmacy Dispenser
NHS
2022.06 - 2022.08
Laboratory Technician
Circular 1 Health, Barrow
2021.06 - 2022.06
BSc - Equine Science — Second Class Degree
Myerscough University Centre
2018.09 - 2021.07
A-Levels and GCSEs - undefined
Central Academy Carlisle
2012.09 - 2018.07
Ward 10 Surgical Oncology — Management Placement
The Christie Hospital
Ward F14
Wythenshawe Hospital
Pre-Operative Admissions
Trafford General Hospital
Acute Medical Unit
Wythenshawe Hospital
North Manchester / Cheetham Integrated Care Team
Urgent Care Centre
Trafford General Hospital
Ward 31 Stroke
Manchester Royal Infirmary
Cardiothoracic Transplant Unit
Wythenshawe Hospital
Ward 44
Tameside Hospital