Sara-Jayne Slade-Duley
Manchester
Summary
Dynamic professional with expertise in time optimisation and initiative taking, demonstrating strong leadership competence and reliability in peak hours. Skilled in brand awareness promotion and point of sale expertise, with a proven track record of effective delegation. Committed to leveraging these skills to drive organisational success and enhance operational efficiency.
Overview
5
5
years of professional experience
Work history
Sales Assistant
Lush Cosmetics
Manchester
2024.11 - Current
- Demonstrated products effectively leading to increased sales conversions.
- Cultivated strong relationships with regular customers, fostering loyalty and repeat business.
- Leveraged communication skills to deliver detailed product information, enhancing customer understanding.
- Offered personalized shopping advice to enhance customer experiences.
- Learned about new products quickly, providing comprehensive guidance to customers.
- Processed cash transactions efficiently, maintaining accurate accounting at shift's end.
Seasonal Supervisor
Lush Cosmetics
Manchester
2025.10 - 2025.12
- Managed daily operations, enhancing team efficiency and service delivery.
- Delegated tasks effectively, ensuring balanced workload and team cohesion.
- Implemented company policies effectively, maintaining high standards of service delivery.
- Resolved customer complaints promptly, improving customer satisfaction ratings.
- Managed daily cash handling duties and financial reporting accurately.
Barista
Dulce Cor
Manchester
2023.01 - 2024.08
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Managed high volume orders during peak hours maintaining quality of service.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Maintained cleanliness of the café area whilst preparing orders.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Assisted in inventory control measures for effective stock management.
Barista Maestro
Costa Coffee
Manchester
2023.01 - 2023.08
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Assisted in inventory control measures for effective stock management.
- Performed cash handling duties accurately to maintain financial integrity.
- Promoted seasonal beverages effectively increasing their uptake.
Team Leader
Yates
Manchester
2021.10 - 2022.09
- Developed strategies for improved performance level across the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Streamlined workflow for a more efficient process.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Encouraged open communication, fostering a positive work culture.
- Created an inviting atmosphere through friendly interaction with customers.
- Checked identification of customers to ensure legal drinking age compliance.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
Education
Bachelor of Science - Psychology
Manchester Metropolitan University
ManchesterSkills
- Point of sale expertise
- Customer engagement
- Product presentation
- Brand awareness promotion
- Time optimisation
- Reliability in peak hours
- Initiative taking
- Delegating effectively
- Leadership competence
Timeline
Seasonal Supervisor
Lush Cosmetics
2025.10 - 2025.12
Sales Assistant
Lush Cosmetics
2024.11 - Current
Barista
Dulce Cor
2023.01 - 2024.08
Barista Maestro
Costa Coffee
2023.01 - 2023.08
Team Leader
Yates
2021.10 - 2022.09
Bachelor of Science - Psychology
Manchester Metropolitan University