Summary
Overview
Work history
Education
Skills
Languages
Timeline
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MUHAMMAD HASSAN

Edinburgh,West Lothian

Summary

Dynamic and results-driven professional with extensive expertise in retail operations, specialising in promotion implementation and point of sale operation. Demonstrates a proven track record in successful up-selling and sales target achievement, leveraging strategic selling techniques and brand awareness promotion to optimise time and enhance customer retention. Proficient in retail software, cash handling, and payment processing, with strong empathy and effective listening skills that ensure exceptional customer service. Committed to advancing career goals through continuous improvement in product knowledge, fashion and styling expertise, and stock room management.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work history

Sales assistant

Premier Convenience Store
Edinburgh, Edinburgh
04.2025 - 08.2025
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Assisted customers with product selection for optimal satisfaction.
  • Demonstrated products effectively leading to increased sales conversions.

Delivery driver

Domino's Pizza
Edinburgh, edinburgh
08.2024 - 02.2025
  • Loaded and unloaded vehicles safely, preventing injuries or accidents.
  • Coordinated delivery schedules for optimum time management.
  • Communicated effectively with dispatch team to ensure timely deliveries.
  • Resolved customer complaints effectively, restoring trust in the service provided.
  • Carried out minor vehicle repairs, minimising downtime for maintenance services.
  • Maintained vehicle cleanliness for a professional appearance.
  • Handled fragile items carefully, resulting in zero damage complaints.

Sales assistant

cake studio
burewala , pakistan
02.2022 - 06.2023
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Utilised excellent communication skills to provide detailed product information.
  • Demonstrated products effectively leading to increased sales conversions.
  • Built strong relationships with regular customers for repeat business.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

call center representative

miqas technologies
burewala pakistan, pakistan
01.2019 - 10.2019
  • Handled sensitive personal data responsibly whilst maintaining confidentiality.
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Provided technical support for customer issues, demonstrating problem-solving skills.
  • Utilised multi-line telephone systems for efficient call handling.
  • Increased client trust by providing accurate product information.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Answered [Number]+ customer queries daily via inbound calls, emails and live chats.

Education

Foundation Degree in Science - computer science

punjab college
burewala pakistan
09.2017 - 08.2019

Skills

  • Promotion implementation
  • Point of sale operation
  • Successful up-selling
  • Sales target achievement
  • Retail software proficiency
  • Brand awareness promotion
  • Point of sale expertise
  • Time optimisation
  • Strategic selling techniques
  • Demonstrations expertise
  • Price tagging
  • Strong empathy
  • Cash handling
  • Customer retention
  • Sales reporting
  • Complaint handling
  • Order fulfilment
  • Effective listening
  • Positive attitude
  • Customer Service
  • Sales techniques
  • Payment Processing
  • Product knowledge
  • Stock counting
  • Fashion and styling expertise
  • Product storytelling
  • Stock room management
  • Till and cash handling
  • Salesmanship

Languages

English
Upper intermediate
Urdu
Native
Punjabi
Native
Hindi
Fluent

Timeline

Sales assistant

Premier Convenience Store
04.2025 - 08.2025

Delivery driver

Domino's Pizza
08.2024 - 02.2025

Sales assistant

cake studio
02.2022 - 06.2023

call center representative

miqas technologies
01.2019 - 10.2019

Foundation Degree in Science - computer science

punjab college
09.2017 - 08.2019

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MUHAMMAD HASSAN