Sanela Kesedzic
Stockport,Cheshire
Summary
Reliable Pharmacy Dispenser with experience providing exceptional customer assistance in fast-paced pharmacy settings. Well-organised and flexible for responsive staff and patient support. Works with due care and precision to maintain high-quality services.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Pharmacy dispenser
Well Pharmacy
Stockport, Cheshire
09.2021 - 10.2024
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
- Assisted in the training of junior staff members to enhance team performance.
- Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Assisted in the ordering process for medical supplies enhancing inventory management.
Personal assistant to a Dr Psychologist
Dr Sharon Marylin Ridgway
Stockport, Cheshire
01.2016 - 12.2020
- Streamlined administrative processes.
- Coordinated daily schedules for Dr Ridgway with meticulous attention to detail.
- Managed correspondence, reduced response time by ensuring timely replies.
- Organised meetings, improved communication.
- Ensured smooth business travel arrangements for Dr Ridgway.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Scheduled appointments and conference calls.
Administrative assistant/Personal assistant
Lucy O'gara solicitor
Manchester, Lancashire
04.2010 - 12.2015
- Handling phone inquiries, managing correspondence.
- Streamlined administrative processes for increased efficiency in the workplace
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Sales assistant
Debenhams
Stockport, Cheshire
10.2006 - 03.2009
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
Education
NVQ Level 2 - Pharmacy Healthcare assistant
Buttercups training
Stockport 09.2021 - 09.2022
HNC - German language
University of Innsbruck
Austria 09.1993 - 07.1995
Technician - Wood industry
College Vitez
Vitez 09.1982 - 07.1986
Skills
- Prescription processing
- Medicine usage knowledge
- Pharmaceutical calculations
- Inventory management
- Patient confidentiality adherence
- Medication dispensing
- Health and safety compliance
- Medical labelling proficiency
- Pharmaceutical stock control
- Customer service excellence
- Blood pressure monitoring
- Clear communication
- Accurate dispensing
- Meticulous attention to detail
Languages
Bosnian
Native
Croatian
Native
German
Intermediate
References
References available upon request.
Timeline
Pharmacy dispenser
Well Pharmacy
09.2021 - 10.2024
NVQ Level 2 - Pharmacy Healthcare assistant
Buttercups training
09.2021 - 09.2022
Personal assistant to a Dr Psychologist
Dr Sharon Marylin Ridgway
01.2016 - 12.2020
Administrative assistant/Personal assistant
Lucy O'gara solicitor
04.2010 - 12.2015
Sales assistant
Debenhams
10.2006 - 03.2009
HNC - German language
University of Innsbruck
09.1993 - 07.1995
Technician - Wood industry
College Vitez
09.1982 - 07.1986
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