Lynsey Jayne Cuthbertson
Stockton-on-Tees,UK
Summary
Dedicated pharmacy professional with expertise in prescription processing, stock control, and inventory management. Demonstrates proficiency in customer service and patient support, ensuring confidentiality and compliance with NHS and GPhC standards. Skilled in over-the-counter medicine advice, team collaboration, and communication, utilising EPOS and pharmacy software such as RxWeb. Adept at pharmacological terminology use, GP liaison, medication disposal techniques, prescription decoding, and maintaining patient confidentiality. Committed to enhancing patient care through awareness of drug interactions and professional phone etiquette.
Experienced Pharmacy Dispenser skilled in managing busy chemist operations for growing customer bases. Communicates and collaborates well to achieve productive counter and dispensary operations. Adheres to policies and procedures for safe, compliant patient services.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Pharmacy Dispenser
Tesco
Billingham, UK
03.2020 - 06.2025
- Dispense prescription medications accurately in accordance with legal and professional guidelines.
- Advise customers on the use of over-the-counter medicines and minor ailment treatments.
- Work closely with pharmacists to ensure patient safety and medication compliance.
- Maintain stock levels, check expiry dates, and complete monthly stock takes.
- Handle prescription queries with discretion and professionalism.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Maintained high standard of patient care by accurately dispensing prescribed medications.
Customer Assistant
Tesco
Billingham, UK
06.2018 - 06.2020
- My role was night shift we go clock in then get our cages what a full of stock for the day delivery then we have to pack the shelf with the product all we we're on for the next morning we have make sure they were no over heads that hadn't been done and all stock have to go in different sections on the warehouse we have work out back stock first before delivery and if we finished out section early we have jump of to next on with another Tesco member of staff till our night shift had finished.
Warehouse Operative
Tesco
Teesport, UK
03.2015 - 01.2018
- Was uploading wagons what come in from Scotland make sure the pallets were stacked correctly and rapped and then sent off to most of the north east stores and we had to stick by the rule or would be instantly dismissed from the job as we were working round pickers.
Automotive valeter
Redcar valeting
Redcar, UK
01.1995 - 03.2000
- Was a partner with in my father's valeting company and look after the intake of cash from sales, Telephone bookings and arranging times for work to be carried out, Dealing with customers with after care and also any queries or problems
- Inspected vehicles before and after valeting, ensuring no damage occurred during process.
- Ensured optimal cleanliness with the careful use of chemical cleaning agents.
- Maintained stock of cleaning materials, ensuring ready supply at all times.
- Kept workspace organised and tidy which enhanced efficiency during service provision.
Education
GCSE - Care
Ryehills
Redcar, North Yorkshire 09.1991 - 07.1996
Pharmacy Dispenser NVQ Level 2 / 3 - undefined
Training Provider
Skills
- Prescription Processing & Labelling
- Stock Control & Inventory Management
- Customer Service & Patient Support
- Confidentiality & Compliance (NHS, GPhC)
- Over-the-Counter Medicine Advice
- Team Collaboration & Communication
- EPOS & Pharmacy Software (eg, ProScript, RxWeb)
- Pharmacological terminology use
- GP liaison expertise
- Medication disposal techniques
- Prescription decoding
- Professional phone etiquette
- Multitasking capability
- Patient confidentiality adherence
- Awareness of drug interactions
Certification
- Registered with the General Pharmaceutical Council
- CPD courses: Controlled Drugs, Counterfeit Medicines
Custom
Available upon request
Personal Information
- Total Experience: 4
- Industry: Healthcare
Timeline
Pharmacy Dispenser
Tesco
03.2020 - 06.2025
Customer Assistant
Tesco
06.2018 - 06.2020
Warehouse Operative
Tesco
03.2015 - 01.2018
Automotive valeter
Redcar valeting
01.1995 - 03.2000
GCSE - Care
Ryehills
09.1991 - 07.1996
Pharmacy Dispenser NVQ Level 2 / 3 - undefined
Training Provider
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