Hanya Imaan
Keighley,west yorkshire
Summary
I am a loyal, hardworking and dependable professional with experience in pharmacy, healthcare support, customer service and administration. Currently I am working as a Pharmacy Dispenser at Sutton Pharmacy, supporting patients and customers with prescriptions, prescribed items, non-prescription medicines and pharmaceutical stock. I have completed a Support Staff Course for Pharmacy Healthcare Assistants, strengthening my knowledge of pharmacy services and patient support. I am a caring, approachable and quick learner who takes pride in working accurately, professionally and as part of a team.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Pharmacy Dispenser
Sutton Pharmacy
08.2023 - Current
- Receive and process prescriptions and accurately assemble prescribed items.
- Assist with the issuing of prescribed items.
- Provide advice on non-prescription medicines and pharmacy products within the scope of my training and responsibilities.
- Supported patients and customers by delivering friendly and professional pharmacy service.
- Assisted with ordering, receiving, maintaining, and supplying pharmaceutical stock to ensure availability.
- Maintained organisation of pharmacy to ensure efficient operations.
- Communicated effectively with patients, customers, colleagues, and healthcare professionals to facilitate smooth operations.
- Handle confidential information responsibly and understand the importance of accuracy and patient safety.
- Provided support to colleagues during peak workload.
Customer Service & Administration
Fusion Exchange and Repair
01.2021 - 04.2023
- Welcomed customers and helped them with enquiries and concerns.
- Handled complaints calmly and worked towards positive solutions.
- Assisted with administration and daily operations to ensure smooth business functioning.
- Managed cash and completed end-of-day cashing-up.
- Recorded and reported figures to management.
Customer Service
PlayFX
01.2019 - 01.2021
- Provided friendly and helpful customer service.
- Resolved complaints to improve customer satisfaction and loyalty.
- Conducted stock checks and maintained accurate stock records to support inventory management.
- Assisted with employee rotas and general organisation.
- Worked closely with colleagues and managed different responsibilities effectively.
Work Experience
Victoria Primary School
Keighley
06.2018 - 06.2018
- Facilitated children's smooth transition into school life.
- Supported children's reading and creative activities, fostering engagement and learning.
- Communicated with children in a kind, patient and encouraging way.
- Worked alongside school staff and followed instructions.
Education
A-Levels - Sociology
Holy family
Keighley01-2021
A-Levels - Health and social care
Holy family
Keighley 01-2021
First Aid Course -
03-2020
A Levels - Psychology
Holy Family Catholic School
Keighley01-2021
GCSEs - including English Language B, English Literature C, Mathematics C, Science C/C, Religious Education C, History C and Spanish C
Holy Family Catholic School
Keighley01-2019
Support Staff Course for Pharmacy Healthcare Assistants -
Buttercups
Skills
- Prescription processing and handling
- Assembly and issuing of prescribed items
- Pharmacy and healthcare support
- Non-prescription medicines and products
- Pharmaceutical stock management
- Patient interaction
- Patient and customer care
- Customer service and complaint handling
- Administration and organisation
- Cash handling and cashing up
- Attention to detail
- Confidentiality
- Problem solving
- Quick learning and adaptability
- Communication and teamwork
- Time management
- Adaptive problem solving
Volunteer work
- Mustafa Mount Community Centre, Volunteer, Support community activities, work alongside other volunteers and assist people within the local community.
- Sue Ryder, Volunteer, Support charitable activities, assist members of the public and work as part of a team while developing communication and interpersonal skills.
Languages
Punjabi
Upper Intermediate
B2
Urdu
Intermediate
B1
Spanish
Beginner
A1
Turkish
Elementary
A2
Timeline
Pharmacy Dispenser
Sutton Pharmacy
08.2023 - Current
Customer Service & Administration
Fusion Exchange and Repair
01.2021 - 04.2023
Customer Service
PlayFX
01.2019 - 01.2021
Work Experience
Victoria Primary School
06.2018 - 06.2018
A-Levels - Sociology
Holy family
A-Levels - Health and social care
Holy family
First Aid Course -
A Levels - Psychology
Holy Family Catholic School
GCSEs - including English Language B, English Literature C, Mathematics C, Science C/C, Religious Education C, History C and Spanish C
Holy Family Catholic School
Support Staff Course for Pharmacy Healthcare Assistants -
Buttercups