Sandra Cristina Gomes Clara
Smethwick,West Midlands
Summary
Accomplished professional with a strong understanding of the hospitality industry, demonstrating exceptional organisation and efficient time management. Proven leadership aptitude in department coordination and staff evaluations, ensuring health and safety compliance through comprehensive knowledge of COSHH regulations and first aid. Adept at training and development, fostering teamwork while maintaining discretion and trustworthiness. Career goals include advancing expertise in room inspection and linen care to enhance operational efficiency within hospitality environments.
Reliable professional focused on achieving high standards in cleanliness and team coordination. Possesses excellent organisational skills and strong leadership abilities. Committed to enhancing guest satisfaction and operational efficiency.
Hard-working supervisor with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Housekeeping supervisor
Edgbaston Park Hotel
Birmingham, West Midlands
07.2022 - Current
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Fostered positive working environment by promoting teamwork amongst housekeeping staff.
- Handled complaints professionally, leading to improved customer retention rates.
- Delivered excellent customer service through effective communication skills.
- Oversaw emergency procedures and administered first aid.
- Trained staff, improving service quality and consistency.
Room Attendant
Birmingham Marriott Hotel
Birmingham, West Midlands
08.2017 - 07.2022
- Cleaning, dusting and vacuuming room to maintain high standard of Room Attendant service.
- Knowledge of methods and products used in cleaning.
- Night turn down shifts assisting Reception and Guests requests.
- Experienced on Linen Porter duties.
- Host of year 2019 award and Employee of month award in 2018 and 2019.
Room Attendant
Holiday Inn Birmingham City
Birmingham, West Midlands
12.2016 - 08.2017
- Cleaning, dusting and vacuuming room to maintain high standard of Room Attendant service.
- Knowledge of methods and products used in cleaning.
- Night turn down shifts assisting Reception and Guests requests.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Restocked amenities promptly, ensuring availability at all times.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
Head Housekeeper
Hotel Arribas
Sintra, West Midlands
12.2001 - 09.2006
- Over 15 years experience in Housekeeping department.
- Highly skilled in operating variety of automatic cleaning, ironing, washing and drying equipment.
Education
Functional skills qualification - English at Level 1
Protocol Group
Birmingham, United Kingdom 03.2016 - 09.2017
Functional skills qualification - Mathematics at Level 1
Protocol Group
Birmingham, United Kingdom 03.2016 - 08.2017
Level 2 NVQ diploma - Housekeeping
Protocol Group
Birmingham, United Kingdom 03.2016 - 02.2018
9 GCSE equivalents - Humanities,Literature and Languages
Escola Secundária de Sintra
Sintra, Portugal 09.1988 - 06.1991
Skills
- Efficient time management
- Linen care understanding
- Discretion and trustworthiness
- Leadership aptitude
- Understanding of hospitality industry
- Efficient scheduling
- Room inspection
- Health and Safety Compliance
- First Aid
- Training and Development
- Department coordination
- COSHH regulations
- Teamwork
- Staff evaluations
- Exceptional organisation
LANGUAGE SKILLS
Portuguese
Native
English
Proficient (C2)
French
Fluent
Spanish
Fluent
Affiliations
- Gardening
- Craft and handmade decorations for special occasions
- Reading
- Having good chats with friends over a good meal
Accomplishments
- Host of the year 2019 award and Employee of the month award in 2018 and 2019 at Birmingham Marriott Hotel
- Manager of the month October 2023 and March 2025 at Edgbaston Park Hotel
- Senior Supervisor taking responsibility for department when Managers are absent since 2023 to present
- Early Duty manager shifts from December 2025 to present
Certification
- Level 2 NVQ diploma in Housekeeping
- Functional skill qualification in English level 1
- Functional skill qualification in Mathematics level 1
- English Certificate level C2 Proficient
References
References available upon request.
Timeline
Housekeeping supervisor
Edgbaston Park Hotel
07.2022 - Current
Room Attendant
Birmingham Marriott Hotel
08.2017 - 07.2022
Room Attendant
Holiday Inn Birmingham City
12.2016 - 08.2017
Functional skills qualification - English at Level 1
Protocol Group
03.2016 - 09.2017
Functional skills qualification - Mathematics at Level 1
Protocol Group
03.2016 - 08.2017
Level 2 NVQ diploma - Housekeeping
Protocol Group
03.2016 - 02.2018
Head Housekeeper
Hotel Arribas
12.2001 - 09.2006
9 GCSE equivalents - Humanities,Literature and Languages
Escola Secundária de Sintra
09.1988 - 06.1991