Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
Generic
Mary Abrogar

Mary Abrogar

CITY OF LONDON,Wandsworth

Summary

Accomplished professional with extensive expertise in the hospitality industry, demonstrating proficiency in SAP and OPERA systems. Adept at efficient scheduling, safety standards compliance, and leadership, with a strong understanding of housekeeping techniques and sanitary practices. Skilled in room inspection, linen care, and waste disposal regulations, ensuring facility upkeep and adherence to recycling protocols. Proven track record of balancing workloads while maintaining attention to detail and professionalism. Committed to health and safety compliance with a solid foundation in first aid and basic maintenance tasks. Career goal: To leverage supervisory expertise and deep-cleaning knowledge to enhance operational efficiency within a dynamic hospitality environment.

Meticulous Housekeeping Supervisor with 2 years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organised, methodical and results-focused leader with meticulous eye for detail.

Meticulous Housekeeping Supervisor with 2 years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organized, methodical and results-focused leader with meticulous eye for detail.

Meticulous Housekeeping Supervisor with 2 years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organized, methodical and results-focused leader with meticulous eye for detail.

Enthusiastic Housekeeping Supervisor successfully working with hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Brings over [Number] years of experience in hospitality.

Meticulous Housekeeping Supervisor with 2 years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organized, methodical and results-focused leader with meticulous eye for detail.

Meticulous Housekeeping Supervisor with 2 years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organized, methodical and results-focused leader with meticulous eye for detail.

Meticulous Housekeeping Supervisor with [Number] years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organized, methodical and results-focused leader with meticulous eye for detail.

Meticulous Housekeeping Supervisor with 2 years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organised, methodical and results-focused leader with meticulous eye for detail.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work history

Housekeeping Supervisor

Montcalm (RLH) LTD
22-25 Finsbury Square , City of London
04.2024 - 06.2025
  • Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
  • Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
  • Trained staff, improving service quality and consistency.
  • Promoted adherence to health and safety regulations for employees' well-being.
  • Supervised daily housekeeping operations, And at the same time multi-tasking. being Coordinator and Making list for Turn -Down RA and checking VVIP who. Staying
  • Organized training sessions for new recruits which led to faster onboarding process.
  • Maintained high standards of hygiene for guest satisfaction.
  • Resolved guest complaints swiftly to maintain good customer relations and reputation.
  • Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
  • Ensured smooth operations by promptly addressing housekeeping issues.
  • Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
  • Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
  • Improved overall cleanliness by implementing new cleaning protocols.
  • Inspected rooms to confirm quality and attention to detail met brand standards.
  • Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
  • Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
  • Conducted regular inspections of rooms and public areas with keen attention to detail.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.

Housekeeping Supervisor

NHOW
London
06.2023 - 03.2024
  • Collaborate with front desk staff to collect the daily report of the hotel.
  • Check the Handover Book to see what is the situation and what is need to be done on the daily basis.
  • Log -in on the SAP system to know and to have idea what is the status On the Night Report .and includes Maintenance issues ,and guest complaint.
  • Check the Rota to know how Many RA will Operate including porter.
  • Check the Status such how many Departure -Arrival -and In House Guest.
  • Start to make a task list for the RA for the daily shift.
  • Making Rounds on the floors ,checking the cupboards to knows what is needs to replenish and let the porter knows.
  • Training the RA.
  • Checking the Rooms if its up to the standard of the hotel.
  • Change the room status in the sap system from dirty -clean.
  • Check again the floor to know how many DND And NO SERVICE and put it on the handover book.
  • And the last when All RA is finished on their shift i will count how many room each one of them on their list that has been cleaned and put it on the Handover book.
  • Doing the Daily Report such the maintenance issue ,blocked rooms DND, NO SERVICE and send the report to the reception by Email.

Room attendant

Ritz
London
06.2021 - 05.2023
  • Provide assistance in cleaning public areas ,contributing to appearance and reputation of the hotel property.
  • Performed deep-cleaning assignment on regular basis to maintain the hotels overall appearance and appeal for both new and returning guest alike.
  • Maintained hotel standards by handling the chemicals and equipment. during cleaning task.
  • Checking the maid cupboard to know what is missing item for the daily task and report it to the assign supervisor on the floor.
  • Been in COSHH Training.
  • And Before i start my daily task need to check that i have the right chemical for cleaning the rooms. and clean my hoover and check it aswell is its working properly and no mechanical failure.

Sales agent

Samsung Electronic Philippines
Taguig City
04.2013 - 09.2019
  • Expand client base by diligently prospecting new leads and effectively presenting product offerings.
  • Collaborate with marketing team to developed targeted promotional materials for specific industries.

Education

Diploma of Higher Education - Not applicable

Manila University
Manila Philippines
03.2000 - 06.2006

Skills

  • Fluent in English
  • Can Speak Spanish
  • Operate SAP / OPERA System
  • Knowledge of sanitation products
  • Efficient scheduling
  • Safety standards compliance
  • Leadership aptitude
  • Understanding of hospitality industry
  • Housekeeping techniques
  • Sanitary practices
  • Room inspection
  • Efficient time management
  • Discretion and trustworthiness
  • Linen care understanding
  • Waste disposal regulations
  • Basic maintenance tasks
  • Supervisory expertise
  • Safety protocol adherence
  • Deep-Cleaning expertise
  • Pest control understanding
  • Professionalism in practice
  • Recycling protocols
  • Facility upkeep knowledge
  • Workload balancing
  • First Aid
  • Health and Safety Compliance
  • Knowledge of cleaning procedures
  • Laundry management
  • Attention to Detail

Languages

English
Spanish

Personal Information

  • Date of birth: 03/02/88
  • Gender: Female
  • Nationality: Filipino
  • Marital status: Married
  • Place of birth: Makati Metro Manila

Timeline

Housekeeping Supervisor

Montcalm (RLH) LTD
04.2024 - 06.2025

Housekeeping Supervisor

NHOW
06.2023 - 03.2024

Room attendant

Ritz
06.2021 - 05.2023

Sales agent

Samsung Electronic Philippines
04.2013 - 09.2019

Diploma of Higher Education - Not applicable

Manila University
03.2000 - 06.2006
Mary Abrogar