Nataliia Voitseshchuk

Housekeeping Supervisor

The Victory Service Club

London

06.2022 - 09.2025

Prospected 20+ new hire candidates and conducted 15+ first round interviews for the manager of housekeeping to make the decision (trustworthiness)
Led a team of 20 multinational colleagues, including housekeeping, maintenance, and reception. Ensured adherence of the property to the highest health and safety standards, including the check of emergency doors, and windows. (attention to detail, teamwork)
Covered the housekeeping manager on several occasions and engaged with other senior managers like F&B, FOH, event coordinator and the general manager
Preparation of daily report on number of booked rooms, departures, arrivals, late checkouts and incoming booking requests to create the work plans for 15+ junior colleagues, including task and room allocation. Daily inspection of guest rooms, event locations and halls; reporting of issues to maintenance, in severe cases to the general manager, to ensure repair within 8 hours
Calmed 15+ customers in high pressure situations, to ensure guest satisfaction, solving their problem and good reviews of the venue, resulting in personal praise and report to the manager (Customer orientation)
Had 9 disciplinary talks with housekeepers which led to increased performance of 4 of them and the termination of the rest
Gave written feedback to 8 new hires for 7 days to ensure smooth onboarding, followed up with personal conversations to ensure employee wellbeing and clear communication of expectations, which resulted in improved service delivery
Inspection of incoming supply deliveries, like cleaning chemicals, furniture, linen and bath supplies, once per month ensuring quality and completion; escalation to the housekeeping manager otherwise

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