Louise Bridgeman
Hove,England
Summary
Accomplished professional with extensive expertise in housekeeping and hospitality management, specialising in high-volume hotels. Demonstrates exceptional organisational skills, efficient time management, and a strong understanding of health and safety compliance, including COSHH regulations. Proven leadership aptitude with a focus on training and development, fostering an engaging leadership style that enhances team performance. Adept at managing housekeeping supplies, linen inventory, and ensuring adherence to safety protocols. Committed to environmentally friendly cleaning practices and maintaining the highest standards of cleanliness through deep-cleaning expertise. Career goals include advancing to senior management roles within the hospitality industry while continuing to drive operational excellence.
Enthusiastic Housekeeping Supervisor successfully working with hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Brings over 5 years of experience in hospitality.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Housekeeping supervisor
DoubleTree by Hilton
Brighton, Brighton and Hove
06.2023 - Current
- Ensured smooth operations by promptly addressing housekeeping issues.
- Promoted adherence to health and safety regulations for employees' well-being.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Organised training sessions for new recruits which led to faster onboarding process.
- Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Trained staff, improving service quality and consistency.
- Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Audited rooms after cleaning to check cleanliness standards.
Assistant housekeeping manager
New Stein hotel
Brighton, Brighton and Hove
10.2022 - 07.2023
- Coordinated housekeeping staff for efficient scheduling and task allocation.
- Ensured compliance with health and safety regulations, creating a safe work environment.
- Conducted regular inspections of rooms to ensure meticulous attention to detail was maintained by the team.
- Collaborated with maintenance department for immediate repair or maintenance works needed in rooms or common areas.
- Improved guest satisfaction by ensuring high standards of cleanliness and hygiene.
- Delegated tasks effectively based on individual skills, enhancing overall performance.
- Fostered a positive working atmosphere, contributing towards increased employee morale and productivity.
- Trained new employees on housekeeping procedures to maintain consistency in service quality.
- Resolved conflicts among team members amicably, fostering better teamwork.
- Managed cleaning product stock in line with COSHH regulations.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Responded quickly to customer requests for linen, towel and toiletry replacements.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Assisted Housekeeping Manager during peak seasons, ensuring smooth workflow under pressure.
Housekeeping supervisor
Best Western
Eastbourne, East Sussex
03.2020 - 10.2021
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Promoted adherence to health and safety regulations for employees' well-being.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Trained staff, improving service quality and consistency.
- Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
- Ensured smooth operations by promptly addressing housekeeping issues.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Audited rooms after cleaning to check cleanliness standards.
Education
NVQ Level 3 - Health and social care
Bexhill college
Bexhill-on-Sea, East Sussex 09.2001 - 09.2002
Skills
- Basic maintenance tasks
- Pest control understanding
- Knowledge of cleaning procedures
- Understanding of hospitality industry
- Leadership aptitude
- Environmentally friendly cleaning
- Housekeeping techniques
- Discretion and trustworthiness
- Supervisory expertise
- Efficient time management
- Workload balancing
- Efficient scheduling
- Room inspection
- Safety protocol adherence
- Security measures awareness
- Deep-Cleaning expertise
- Health and Safety Compliance
- Attention to Detail
- Training and Development
- Engaging leadership style
- Laundry management
- Exceptional organisation
- Housekeeping supply management
- Health and Safety regulations
- Cleaning product knowledge
- Cleaning product inventory management
- Housekeeping staff training
- Hospitality expertise
- COSHH regulations
- Stock inventory
- Linen management
- Staff evaluations
- High volume hotels
Affiliations
- Travel
- Languages
- Arts
- Socialising
- Gaming
Languages
Slovak
Elementary
Polish
Beginner
Czech
Beginner
References
References available upon request.
Timeline
Housekeeping supervisor
DoubleTree by Hilton
06.2023 - Current
Assistant housekeeping manager
New Stein hotel
10.2022 - 07.2023
Housekeeping supervisor
Best Western
03.2020 - 10.2021
NVQ Level 3 - Health and social care
Bexhill college
09.2001 - 09.2002
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