Sandra East

As Head of Patient Services, I was primarily a patient advocate, helping patients navigate their way around primary care (GP services) and the services that are available to them, whilst supporting them as and when necessary. Duties included (but were not limited to):

• Main point of contact for Granta patients (list size 58,000) – queries, complaints, and compliments.
• Part of the senior management team – managing the business as a whole to ensure it runs smoothly, trouble shooting, and implement business continuity plans as and when required whilst supporting 230 staff members.
• Complaints management – logging, investigating, concluding and reporting to NHS England.
• Litigation cases co-ordinator.
• Website management (www.grantamedicalpractices.co.uk)
• Social media management (Facebook, Instagram, X – links on website).
• Media contact and co-ordinator (TV and radio).
• Public relations co-ordinator.

• I started work at Shelford Medical Practice in 2008, which later merged with Granta Medical Practices in 2018.
• I started work as a part-time phlebotomist (4 hours per week), then became a Medical Secretary , was promoted to Administration Manager and then promoted to final position which I held for approximately 5 years.

• Break from work to have and bring my daughter Scarlett up until school age.

• Production and supply of Over-the-counter (OTC) pet products – primarily flea and worm prevention, plus other medicinal and traditional pet products.
• I held three (3) roles whilst working with company, starting with the company as a Technical Secretary , then promoted to Brand Manager , and then subsequently promoted again to European Brand Manager .
• Established and maintained consistent brand messaging across multiple platforms.
• Managed successful PR events, promoting consistent brand awareness.
• Managed customer complaints, responding with with effective solutions, improving customer experience.
• Launched new product lines, boosting overall brand recognition.

As Technical Services Secretary I worked for 5 veterinary surgeons, working on companion animal and large animal projects, such as providing administrative support for launching new products to market. I also had a hands on with our on-site flock of sheep - feeding, lambing, raising orphan lambs.