Nishalini Sunil

Summary:
Dedicated and highly skilled senior carer with nearly a year of progressive experience providing comprehensive, person-centred care in private home settings. Proven ability to deliver high-quality support to diverse client needs, manage complex care plans, and effectively communicate with families and healthcare professionals. Committed to promoting client independence and well-being while upholding the highest standards of dignity and confidentiality. Proficient in medication management, mobility support, and personal care.
Key Responsibilities:
* Advanced Personalised Care Delivery: Provided high-level, empathetic personal care, including bathing, dressing, grooming, continence management, and complex mobility support for clients with varying health conditions (e.g., dementia, Parkinson's, post-operative recovery).
* Medication Management & Health Monitoring: Administered and accurately documented prescribed medications, including controlled drugs, adhering strictly to care plans and relevant protocols. Monitored and recorded vital signs, observed changes in client condition, and reported concerns promptly to healthcare professionals and family.
* Complex Care Plan Management: Independently managed and meticulously followed intricate care plans, adapting approaches as client needs evolved and ensuring seamless continuity of care.
* Communication & Liaison: Acted as a primary point of contact, maintaining consistent and clear communication with clients, their families, external healthcare providers (GPs, district nurses, physiotherapists), and other team members to ensure holistic care.
* Household & Lifestyle Support: Managed daily household tasks, including meal planning and preparation (catering to dietary requirements), light housekeeping, laundry, and running errands, fostering a comfortable and safe home environment.
* Emotional & Social Engagement: Provided crucial companionship and emotional support, engaging clients in stimulating activities, facilitating social interactions, and advocating for their preferences and choices to enhance their quality of life.

* Documentation & Reporting: Maintained comprehensive, accurate, and confidential daily care records, incident reports, and medication charts, ensuring compliance with data protection (GDPR) and professional standards.
* Safeguarding & Advocacy: Identified and responded to any safeguarding concerns, ensuring client safety and well-being. Acted as a strong advocate for client rights and preferences.
Key Achievements:
* Successfully managed the daily care and complex needs of a private client, consistently ensuring their comfort and well-being.
* Effectively communicated critical client updates and observed changes to family members and medical teams, leading to timely interventions and improved health outcomes.
* Consistently received positive feedback from client and their families for providing compassionate, professional, and reliable care.
* Demonstrated exceptional ability to adapt to varying client needs and challenging situations with patience and resilience, maintaining a high standard of care.
* Proactively identified opportunities to enhance client independence and quality of life through tailored activities and support, such as developing a gentle exercise routine and facilitating on reading books or listening to soothing music.

Summary:
Highly organised and empathetic healthcare professional with over a year of experience as a receptionist/administrator in a busy general practice (GP) surgery. Proficient in managing front-desk operations, optimising patient flow, and providing comprehensive administrative support to ensure efficient clinic functioning and high patient satisfaction. Adept at utilising SystmOne for appointment scheduling, record management, and patient communication, while maintaining strict adherence to confidentiality protocols (GDPR).
Key Responsibilities:
Patient Engagement & Front Desk Management:
* Managed a high volume of inbound and outbound calls, addressing patient enquiries, providing information, and directing calls appropriately.
* Greeted and registered patients warmly and efficiently upon arrival, verifying personal details and appointment information.
* Maintained a tidy and organised reception area, ensuring a welcoming environment for all visitors.
* Provided sensitive and discreet support to patients, particularly those in distress or requiring assistance.
Appointment Management & Scheduling:
* Scheduled, cancelled, and rescheduled patient appointments across multiple clinics using SystmOne, optimising daily schedules for healthcare professionals.
* Managed urgent appointment requests and triaged appropriately based on established protocols.

* Coordinated recall systems for chronic disease management, vaccinations, and other preventative care.
Administrative Support & Data Management:
* Processed incoming and outgoing mail, managing patient correspondence and referrals to secondary care.
* Scanned and coded patient documents accurately into electronic patient records, ensuring data integrity.
* Managed repeat prescription requests, liaising with pharmacists and clinical staff.
* Maintained accurate and up-to-date patient records, adhering to GDPR and data protection guidelines.
* Assisted with stock management of office supplies and medical forms.
Communication & Collaboration:
* Acted as a primary point of contact between patients, GPs, nurses, and other healthcare professionals.
* Effectively communicated practice policies, procedures, and service updates to patients.
* Collaborated effectively with the wider practice team to ensure seamless patient care and operational efficiency.
* Handled patient complaints and challenging situations with professionalism and empathy, escalating when necessary.
Key Achievements:
* Successfully managed an average of 50 patient enquiries and 60-70 appointments daily, maintaining high levels of efficiency during peak periods.
* Contributed to positive patient feedback by consistently delivering excellent customer service and empathetic support.
* Cultivated strong relationships with patients to secure the well-being of people.
* Quickly became proficient in clinical systems, e.g., SystmOne, independently managing complex scheduling and administrative tasks.

* Played a key role in maintaining compliance with CQC standards by ensuring accurate record-keeping and efficient patient flow.